CTI/IVR Programmer (Web Based Switchboard)

• Project ID:

  1413118

• Project Type:

  Fixed

• Budget:

  $1500-$3000 USD
  

Project Description:

Attached is a sample image of a similar application

A great example of the functionality can be viewed at
http://docs.digium.com/switchvox/switchboard-demo/

Programmer must have knowledge of Asterisk, Linux, AGI Scripts (Perl), PHP, CTI, IVR

Application should work like so:

1. Agent is logged into web page

2. Call comes in

3. The box that says Thank You For Calling Harrington Racing will change based on DID, Keypress and Sub Menu options

4. User will have the option to setup via an admin page a customized greeting based that tells the user how to answer the phone based on DNIS, extension and sub menu that will generate cti screen pops.
Greeting will be configured as to the users requirement but based on where the call comes from (DNIS, Main Menu, Key Press Menu, Sub Menu, etc.)

5. The main page will act as a switchboard. It will allow user answer, transfer, park and place calls on hold via drag and drop.

We would like to develop a survey scripting tool that can be configured by the admin. The scripting design tool will be a survey tool that will be designed by the admin and used by the call center agent as a guided tool to ask and answer questions to the caller.

There is a open source tool called lime survey that does a similar function that I am sure we can use to write the code

Please only apply to this job if you have done similar application and are highly skilled in creating web based applications that integrate with asterisk or pbx applications.

When applying please list your related experience and the best possible solution to accomplish the job.
Please list which programming language you feel best suit this job.

Skills required:

Asterisk PBX, Linux, PHP, Software Architecture, VoIP