June 2012 - Up to Date: Technical Support Team Leader. Casablanca. Morocco\n\nOct 2010 - April 2011: Senior KPI Executive. \n Samsung Electronics. Gulf Customer Satisfaction-Dubai.\no Responsible for monitoring of Customer Satisfaction Key Performance Indicators (KPI) for MENA region.\no Provide daily, weekly and monthly KPI status reports in cooperation with other subsidiaries.\no Conduct distributor consultation across MENA.\no Analyze KPI data and propose improvement and/or solution guide.\n\n? Systems used: G ERP ( BI ) / SAP (G-CIC) / GSPN / Cosmos...\n\n\n\nMay 2007-Oct 2010: Customer Care Coordinator\n Tecom\n Dubai Technology & Media free Zone Authority (U.A.E)\n\n\n\nJob Role:\nReporting to the Call Center manager, responsible to support the Team in the day to day operations with successful long term relations of the assigned accounts with respect to service deliverables and issue resolution.\n\no Work closely with the client to ensure the team is equipped with right information and update the team whenever changes happen.\no Process sales orders and collect leads details and follow up on the process to ensure customers are accordingly served.\no Monitor and train new joiners providing them with necessary tools and maintain the improvement of the service quality.\no Administrative tasks: handle Business partners database and update changes and statuses in the oracle system, excel sheet documents and outlook. \no Handle calls inbound and outbound and assist customers in their specific enquiries ensuring superior customer satisfaction with high standard protocol.\no Log complaints and feed-backs in the Oracle system and Ensure Customers issues are communicated and resolved.\no Attend sites visits, seminars, presentations and trainings. Enhance knowledge and keep updates.\no Extract daily weekly and monthly KPIs reports from the system, update reports, charts and communicate with respective departments accordingly. \no Assist on the call center business relationship with clients. Proposals, service agreements, invoices, etc..\no Handle internal technical issues; IT call center management system, software, web views, applications, and reports. Delicate cases are reported to the IT department when needed. \no Update/ add new IVR to the system whenever needed while coordinating with relevant departments and Du; prepare Work orders and study quotations to be finally approved by the call center manager. \n\nFeb 2006-May 2007: Customer Services Representative. Outbound\nCupola Teleservices. Dubai Internet City (UAE)\n\nJob Role:\nWorked on behalf of Cisco System, handling the market of Middle East & North Africa\n\no Making outbound calls addressing decision makers in IT departments for leads generation.\n\no Promoting Cisco solutions while analyzing the clients IT infrastructure and collect needed information in order to address their needs accordingly. \n\no Generate leads and submit them in the Siebel to be sent the account manager, Cisco partner or reseller.\n\no Follow up with clients, note feed-backs, lead statuses, dates, actions and updates in the Siebel. \no Meet the targeted objective depending on client requirements\no Up-sell and Create further interests. Aggressively conduct promotions and encourage customers to discover all current or new solutions and services offered.\no Provide a high level of personalized customer service\no Submit periodic reports on telemarketing activities and results\no Maintain statistics of calls made and successes achieved\no Case investigation and customer problem solving.\no Data Filtering and updating.\n\nLanguages:\n\nArabic: Mother tongue\nFrench: Fluently written and spoken.\nEnglish: Fluently written and spoken\n\n\nQUALIFICATION AND PERSONAL INFORMATION:\no Excellent communication skills. \no Excellent customer servicing skills.\no Enjoy working in dynamic surroundings with a fresh attitude and outlook. \no Highly performance driven and committed attitude to the work responsibilities. \no High level of motivation. \no Able to work as part of a team.\no Able to work quickly and accurately. [read more]
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Hello, i need now a simple work (after this, i'll need another one a bit more complex)Every day i download a csv list of about 4000 rowseach row is a different product and contains the high/low price of the dayi need a simple work (excell /access ) that can help me to search wich are the products which had more changing price for example i want a list of all the products which in the last 10 days, had at least in 7 days a difference of us$1 from daily low-high priceplease ask for more questionswaiting your offersHello, i need now a simple work (after this, i'll need another one a bit more complex)Every day i download a csv list of about 4000 rowseach row is a different product and contains the high/low price of the dayi need a simple work (excell /access ) that can help me to search wich are the products which had more changing price for example i want a list of all the products which in the last 10 days, had at least in 7 days a difference of us$1 from daily low-high priceplease ask for more questionswaiting your offers
Hi i need ebay sellers for selling my items i cover the all ebay and paypal fees.I provide you description and pics u need to list the item on ebay after item sold u provide me buyer address and payment i accept the payment with paypal.I pay u 10% commission on every item sold..I ship with DHL and airmail.if you interested add me in your skype my skype id is kul.sin4Hi i need ebay sellers for selling my items i cover the all ebay and paypal fees.I provide you description and pics u need to list the item on ebay after item sold u provide me buyer address and payment i accept the payment with paypal.I pay u 10% commission on every item sold..I ship with DHL and airmail.if you interested add me in your skype my skype id is kul.sin4
June 2012 - Up to Date: Technical Support Team Leader. Casablanca. Morocco\n\nOct 2010 - April 2011: Senior KPI Executive. \n Samsung Electronics. Gulf Customer Satisfaction-Dubai.\no Responsible for monitoring of Customer Satisfaction Key Performance Indicators (KPI) for MENA region.\no Provide daily, weekly and monthly KPI status reports in cooperation with other subsidiaries.\no Conduct distributor consultation across MENA.\no Analyze KPI data and propose improvement and/or solution guide.\n\n? Systems used: G ERP ( BI ) / SAP (G-CIC) / GSPN / Cosmos...[read more]\n\n\n\nMay 2007-Oct 2010: Customer Care Coordinator\n Tecom\n Dubai Technology & Media free Zone Authority (U.A.E)\n\n\n\nJob Role:\nReporting to the Call Center manager, responsible to support the Team in the day to day operations with successful long term relations of the assigned accounts with respect to service deliverables and issue resolution.\n\no Work closely with the client to ensure the team is equipped with right information and update the team whenever changes happen.\no Process sales orders and collect leads details and follow up on the process to ensure customers are accordingly served.\no Monitor and train new joiners providing them with necessary tools and maintain the improvement of the service quality.\no Administrative tasks: handle Business partners database and update changes and statuses in the oracle system, excel sheet documents and outlook. \no Handle calls inbound and outbound and assist customers in their specific enquiries ensuring superior customer satisfaction with high standard protocol.\no Log complaints and feed-backs in the Oracle system and Ensure Customers issues are communicated and resolved.\no Attend sites visits, seminars, presentations and trainings. Enhance knowledge and keep updates.\no Extract daily weekly and monthly KPIs reports from the system, update reports, charts and communicate with respective departments accordingly. \no Assist on the call center business relationship with clients. Proposals, service agreements, invoices, etc..\no Handle internal technical issues; IT call center management system, software, web views, applications, and reports. Delicate cases are reported to the IT department when needed. \no Update/ add new IVR to the system whenever needed while coordinating with relevant departments and Du; prepare Work orders and study quotations to be finally approved by the call center manager. \n\nFeb 2006-May 2007: Customer Services Representative. Outbound\nCupola Teleservices. Dubai Internet City (UAE)\n\nJob Role:\nWorked on behalf of Cisco System, handling the market of Middle East & North Africa\n\no Making outbound calls addressing decision makers in IT departments for leads generation.\n\no Promoting Cisco solutions while analyzing the clients IT infrastructure and collect needed information in order to address their needs accordingly. \n\no Generate leads and submit them in the Siebel to be sent the account manager, Cisco partner or reseller.\n\no Follow up with clients, note feed-backs, lead statuses, dates, actions and updates in the Siebel. \no Meet the targeted objective depending on client requirements\no Up-sell and Create further interests. Aggressively conduct promotions and encourage customers to discover all current or new solutions and services offered.\no Provide a high level of personalized customer service\no Submit periodic reports on telemarketing activities and results\no Maintain statistics of calls made and successes achieved\no Case investigation and customer problem solving.\no Data Filtering and updating.\n\nLanguages:\n\nArabic: Mother tongue\nFrench: Fluently written and spoken.\nEnglish: Fluently written and spoken\n\n\nQUALIFICATION AND PERSONAL INFORMATION:\no Excellent communication skills. \no Excellent customer servicing skills.\no Enjoy working in dynamic surroundings with a fresh attitude and outlook. \no Highly performance driven and committed attitude to the work responsibilities. \no High level of motivation. \no Able to work as part of a team.\no Able to work quickly and accurately.
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