Location: Cairo, Egypt
Member since: October 2012
o Managing all of the logistical and administrative work needed. <br />o Emailing training pre-work and class reminders to participants. <br />o Managing catering, coordinating training vendors. <br />o Scheduling trainings and maintaining a training calendar, setting up training rooms, gathering, analyzing training evaluation and attendance data. <br />o Maintaining tracking and reporting for each training session. <br />o Maintaining inventory of training materials. <br />o Providing weekly, daily and monthly reports as needed.
o Own and manage the client relationship: resolving calls efficiently and effectively. <br />o Ensure service level agreements are met and maintained.<br />o Be proactive in regards to the improvement of processes and procedures.<br />o Meeting service level in handling all transactions measured through productivity reports.<br />o Accuracy in handling all assigned tasks.<br />o Maintain professional work relationships with colleagues, supervisor and manager.<br />
T A Telecom
o Launching new services by T.A.TELECOM which enhance customer satisfaction, retention and revenues, while identifying ways to improve existing services.<br />o Allows operators to package a wide variety of multimedia content including live TV channels and other premium broadband and mobile content such as music videos, games, and applications.<br />o Work cooperatively with key team members, clients and vendors.<br />
Bachelor of Mass Media (English Section)
Misr University for Science and Technology