offline
Last seen: Aug 09, 2013 2:03 PM EDT
Hire Me!
Rate: $10.00 USD/hour
Follow Invite to Project
 

Lailan0id

Experienced Virtual Assistant and Project Coordinator, SEO, Photoshop and Logo Design

Username: Lailan0id

  • Has not made a deposit.
  • Has verified their email address.
  • Has completed their profile.
  • Has not verified their secure phone number.
  • Verified
  • Payment is not verified.

Location: Santa Rosa, Philippines

Member since: May 2012

Reputation:

0.0/5

(0 reviews)

0
[see more]

No user has recommended this freelancer.

My skills:

My projects:

    Lailan0id has not completed any projects.
    Lailan0id has not completed any projects.
    Lailan0id does not have any work in progress.
    Lailan0id has not bid on any projects.
    Lailan0id does not have any open projects.
    Lailan0id does not have any work in progress.
[see more]

Portfolio

[see more]

Résumé

Experience

Project Coordinator

Jun 2012 - Present (2 years)

Customer Community

- Meeting notes and allocating priorities after meetings.<br />- Create and manage tasks on our Intervals task management system<br />- Following up tasks with our developers and website production team and checking on progress.<br />- Quality control by checking the completeness and quality of tasks that have been handed back to client-service for delivery to the client.<br />- Working with Search Engine Optimisation tools, producing reports, spreadsheets etc.

Paralegal Assistant

May 2012 - Present (2 years)

Loren Law Group

- Doing administrative tasks most of the time<br />- Communicating with Florida's SSA and ODAR's office<br />- Assisting our client on filing their disability case to SSA<br />- Contacting our client's doctor's office to obtain medical records <br />

Customer Service Representative

Sep 2010 - Dec 2011 (1 year)

Results Manila Incorporated

- Ability to communicate effectively with customers<br />- Ability to recognize the need for queries to be escalated<br />- Keen to details<br />- Able to communicate at all levels with all constituencies - external/internal customers & senior management<br />- Excellent phone and problem solving skills<br />- Adaptable and flexible<br />- Initiate change & process improvement<br />- Time management skills

Telemarketer

Jan 2010 - Aug 2010 (7 months)

Metis Apax Co.

Responsibilities included:<br />- We help develop Inbound & Outbound Programs with High SPH Potential<br />- We help develop Customer Acquisition & Retention Programs & Products<br />- We help develop Upsell & Downsell Opportunities

Education

BS Nursing

Arellano University

2005-2009

Certifications

Top Performer Wellcare - Caid Member [Wellcare]

Results Manila Inc.

In recognition of exceptional performance and outstanding commitment to provide excellent customer service. (being awarded quarterly to outstanding agents)

Top Performer Wellcare - Caid Provider [Wellcare]

Results Manila Inc.

In recognition of exceptional performance and outstanding commitment to provide excellent customer service. (being awarded quarterly to outstanding agents)