Location: Accra, Ghana
Member since: July 2013
TechMahindra (Airtel Gh.)
(INBOUND & OUTBOUND)<br />● Billing Support<br />● Inquiry Services<br />● Technical Support/Help Desk<br />● Resolve frontline issues over phone<br />● Multitasking/Time management<br />● Upselling and Telemarketing
● End User support for PCs, mobile phones, printers, tablet PCs, GPS units, and other devices<br />for users.<br />● Create and manage user and computer accounts (Active Directory)<br />● Prepare new and replacement computers<br />● Weekly backup of project information.<br />● Assist in data center operations<br />● Setting up video conferencing and presentation equipment
Volta River Authority
● Identifies, diagnoses, and resolves Level One problems for users of the mainframe.<br />● Provides one on one end user problem resolution over the phone for District approved Personal Computer (PC) software.<br />● Diagnoses and resolves end user network or local printer problems, PC hardware problems and mainframe.
HND Electrical Electronic Eng.
High National Diploma(Accra Polytechnic)
A certificate issued on completion of a three year programmed in the area of Electrical Electronic Engineering at the polytechnic level