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Last seen: May 19, 2012 7:45 AM EDT
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MitchT

Quality is not an accident

Username: Michelle1989

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Location: NAIROBI, Kenya

Member since: March 2012

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Portfolio

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Résumé

Experience

ICT EXECUTIVE/FREELANCER

Nov 2011 - Present (2 years)

GOLDSPEAR TECH

? Web design and development.<br />? Network administration and maintenance.<br />? Sales of Computer hardware and legitimate software.<br />? Providing internet solutions.<br />

ICT SUPPORT PERSONNEL

May 2011 - Aug 2011 (3 months)

SPH

? Help desk support using remote desktop connection.<br />? Management and troubleshooting of DHCP and Active directory.<br />? Installation of application software such as Micros Fidelio, Materials control and Mozilla Thunderbird.<br />? Troubleshooting LAN and Wi-Fi hotspots.<br />? Setting up user policies in Cyber roam firewall.<br />? Setting up and running of McAfee security Enterprise Edition, virus scan and McAfee Agent monitor.<br />? Performing data back-ups.<br />? Train users on new systems and software operations. (End U

ICT SUPPORT PERSONNEL

May 2009 - Aug 2009 (3 months)

SPH

? Local area network and local wide area network support and management.<br />? Providing support and updates to Internet Security suites, antivirus and malware applications on desktops and servers.<br />? Troubleshooting and support for Micros User workstations and server.<br />? Help desk support using remote desktop connection.<br />? Compiling and maintaining company assets(computers, printers and faxes) inventory.<br />? Carrying out preventive maintenance on various IT equipment and software.<br />? Troubleshooting for tone

Education

BSC.IT

Jomo Kenyatta University of Agriculture and Technology

2009-2011

DIPLOMA IN IT

Jomo Kenyatta University of Agriculture and Technology

2007-2009

Certifications

CCNA IT ESSENTIALS

CISCO

IT ESSENTIALS CERTIFICATE