RafaelMarrero
Entrepreneur / IT Professional
Username: RafaelMarrero
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Location: Los Angeles, United States 
Member since: April 2012
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RafaelMarrero has not completed any projects.
RafaelMarrero has not completed any projects.
Portfolio
Résumé
Experience
CEO / Founder
Apr 2011 - Present (2 years)RAM Technology Solutions LLC
After forming my first corporation, I began working with small/mid size businesses with Web development and Web presence solutions. I have also provided sub-contracting Network infrastructure installation for the SAP corportation. Presently my focus has been towards developing business/consumer software solutions via Web and handheld devices.
Tech Supervisor
Feb 2009 - Mar 2011 (2 years)Client Intellect, Inc.
In terms of the day to day technical duties I would work with our customers on various support issues ranging from basic e-mail issues to the involved Network Load balancing problems. Also I routinely troubleshoot IIS, MSSQL, ASP.NET, and Window Server issues for our customers quickly and efficiently over the telephone. In terms of supervisor duties, I direct 5-20 Technicians at a given time while meeting high personal, and company standards. Ensured we maintained our SLA with customers, provided continual
Lead Support Technician \ Field Sales Rep
Apr 2008 - Dec 2008 (8 months)Tech Centric LLC
Provided all of the Technical Support for our commercial and residential customers for the company. Tasks included Installing operating systems, data backups, data migration, installing and maintaining wired and wireless secured networks. Handled all PC hardware and software related troubleshooting issues. Sales responsibilities included coordinating all customer sales meetings, maintain customer CRM database, handle monthly service contracts, and customer billing & payment matters. Also on call 24/7 f
Certifications
CompTIA Security+
Prometric
<br />
Microsoft - 70-622
Prometric
<br />
Microsoft - 70-620
Prometric
Microsoft - 70-501
Prometric
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