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Sonamde

YOUR BUSINESS GROWTH IS MY SUCCESS! VIRTUAL ASSISTANCE TO BACK END SUPPORT , WEB DESIGNING TO TELECO

Username: Sonamde

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Location: Kolkata, India India

Member since: November 2011

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Portfolio

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Résumé

Experience

Business Development Director

Oct 2010 - Present (2 years)

Graphtech BPO Pvt.Ltd

Graphtech BPO Pvt.Ltd is presently operational with Domestic Customer Service Inbound for a reputed brand. Alongside, we cater to International Inbound for a Australian Financial Organization and Help Desk Support for a US reputed brand. Data Warehousing and Management, for a big International Telecom Giant and Govt. of West Bengal. <br />Website & Software Development , Virtual Assistance and soon to launch E-commerce website with on-line shopping portal.<br />Brand development, web site traffic growth, web si

Co-ordination, training & development

Jun 2010 - Sep 2010 (3 months)

Anthem Consulting Pvt Ltd

Outsourcing/Offshoring industry<br />Strategic Consulting, including business plan & sales strategy development.<br />Advising new businesses on formation of corporations and business structures,training and co-coordinator. IT Support and Service Vertical<br />Cost Center Planning with IT total support.<br />System Engineers for Technical Maintenance.<br />Predictive Dialer (Free Dialer with IT Total Support).<br />Server Maintenance and Design.<br />White Calling Minutes for Outbound (VOIP).<br />DID and Toll Free Number Services.<br />

Business Development Manager

Jan 2007 - Jan 2009 (2 years)

Magnus Media & Advertising

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.<br />Strategic Consulting, including business plan & sales strategy development.<br />Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. Data Management

Customer Support Associate

Aug 2006 - Dec 2006 (4 months)

Accenture Services Pvt.Ltd

Handling international calls & providing solutions as first tier technical customer representative

Education

BBA

National College

2006-2009

Certifications

CELTA

Cambridge

Certificate In teaching English to speakers of others language

CIP

Webel

Microsoft Certified IT Professional

Publications

Leads & Telemarketing: A myth

Khobor Sevayan

The myths about the reliability of leads over telemarketing.