Location: basingstoke, uk, United Kingdom
Member since: July 2012
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Religare Securities LTD
o Carry out all types of sales activities like telemarketing, lead generation and business development<br />o Responsible for handling end-to-end customer service for premium customers<br />o Recorded the response of each customer on the telephone.<br />o Handling up sell and cross sell of products to the new or existing customers<br />o Responding customer queries and providing detailed information about the product<br />o Logging orders on a log and monitoring the status regularly.<br />o Interfacing with customers through phone
Axis Bank Sales LTD
o Responsible for the Answered, screened and transferred all inbound and outbound calls.<br />o Receiving and processing customer orders by telephone/fax/ email.<br />o Identifying, researching and resolving customer issues using computer database<br />o Completing call logs and call reports<br />o Making follow-up calls to customers whenever necessary<br />o Generate sales leads and fix appointments with the potential buyers<br />o Track, monitor and evaluate sales leads given to the sales team<br />o Coordinate with the sales workfo
Standard Chartered bank
o Responsible for inbound and outbound calls and achievement of the sales target set by the bank.<br />o Handling telephonic/online enquiries about other products offered by the bank.<br />o Advising clients about various banking options and suggesting various schemes as per their needs.<br />o Maintaining a good relationship with all regular and corporate customers by taking frequent feedback.<br />o Demonstrate various selling techniques to increase sales.<br />o Classify the different outbound calls as Cold, Warm and Hot de
University of Madras
Tele sales training programme
- Reaching the decision maker, building credibility and rapport,<br /><br /><br />maintaining control and closing the sale<br /><br /><br />- Mastering effective probing, listening and questioning techniques and skills<br /><br /><br />- Securing commitment, decision making and sales through your improved telephone selling skills<br /><br /><br />- Handling and overcoming objections, complaints and problems<br /><br /><br />- Maintaining motivation, drive and enthusiasm, ultimately leading to increased sales<br /><br /><br />- Building stronger and mutually beneficial relationships with your customers by telephone
customer service training
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer's need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
diploma in project management
Project management involves the planning, organising, securing and managing of<br />resources to achieve the successful completion of specific project goals and objectives. This<br />course covers project management methodolog?, toolsets and documentation, and the project<br />life c?cle including anal?sis, planning, design and evaluation. The course also includes a project<br />management case stud?.