Location: Troy, United States
Member since: January 2012
Mar 28, 2012
“ great job... did what he was supposed to do, and got good results. definitely hiring material.great job... did what he was supposed to do, and got good results. definitely hiring material. ”
Initiate customer contact and handle inbound sales and service calls.<br /> Manage a department sales team with response to agent metrics and accountability.<br /> Provide help desk technical support for customers and agents via phone, chat and email.<br /> Accurately filed employee records and maintained sensitive information on a shared VPN.<br /> Suggested new mail retrieval system, which reduced filing errors and increased productivity by 60%.
New Horizons IT Technical Institute
IC3, A+, Network+
National Telecommuting Institute
Attended NTI University in January 2012 for all telecommunication skills.