Amanda H.

## BIO **2436 CORNELL DR.  FLOWER MOUND, TX 75022** **PHONE [login to view URL] E- MAIL [login to view URL]** **AMANDA HAYEN** **OBJECTIVE:** To provide excellent guest service and establish regular clientele. **COLLEGE:** **University of North Texas                                           Denton, TX** August 2010                 BA in Sociology **WORK****EXPERIENCE:** 2010-Current                Pappadeux Seafood Kitchen                  Dallas, TX Server Interaction with guests, ensuring excellent customer service, modeling company standards, cash handling, light housekeeping duties 2007-2010                     TGIFridays                                           Lewisville, TX Head Bartender Interaction with guests, ensuring excellent customer service, training and modeling company standards and recipes, liquor ordering, bar functionality, TABC auditing. 2005-2007          Gaylord Texan                                    Grapevine, TX Certified Hospitality Supervisor-Retail Managing and motivating staff of 25, inventory management, departmental billing, ensuring guest satisfaction according to LATE standards. 2004-2005          Paradies Shops                                    Santa Ana, CA Sales Associate, Senior Team Leader, Human Resources Sales associate duties include customer service, cash handling, light housekeeping, maintaining inventory.  Senior Team Leader duties include time managing day, providing lunch and breaks, maintaining safe and monies contained therein, coaching and counseling staff in policy and procedure. Human Resources includes hiring, training staff.  scheduling for 30 employees, addressing benefit questions, as well as workers compensation and California Labor Law.  Working with the Corporate Office to implement programs concerning benefits and policy as well as payroll duties. 2001-2004             Nordstrom                                           Dallas, TX Sales Associate, Denim Specialist Duties included customer service, maintaining customer relationships, light housekeeping, cash handling, maintaining denim inventory, visual merchandising of denim area in Junior’s Department, tracking sales of denim area, motivating and training staff in denim culture and maintaining business relationship with denim buyers and vendors. 1998-2001             Rainforest Cafe                               Grapevine, TX  In-House Trainer, Corporate Trainer, Assistant Retail Manager Duties included customer service, advanced cash handling, training new crew members including senior management trainees, traveling to new locations to train staff, managing staff of twenty-five, scheduling, inventory management, motivating and coaching staff.