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astuteashish

Ready to Excel , with good knowledge in computers

Username: astuteashish

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Location: mohali, India

Member since: October 2012

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Résumé

Experience

Team Manager

Jul 2008 - Present (6 years)

Competent synergies Pvt. Ltd.

o Managing RBPO-GSM processes of Reliance with 150 member's team and 6 Team leaders.<br />o Responsible for the complete management of the KRA's which include SL management, attrition, Quality analysis, Manpower Planning, Agent and seat Utilization.<br />o Review call center statistics to measure staff performance and the need for improvement. <br />o Develop customer service techniques of each customer service representative to drive revenue growth.<br />o Perform quality checks, develop and review performance

Education

MBA

2009-2010

Certifications

MCSE

STG