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batheeshcm

Batheesh CM

Username: batheeshcm

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Location: Thalassery, India

Member since: July 2012

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  • $250 USD Oct 17, 2012

    good day,thank you for taking the time to review my listing.I have great products that need to be sold. selling sites such as ebay, amazon, and any other auction site. this is a long term freelance position.i am looking for individuals who are excellent with customer service, communication, and have a positive outlook.you will be required to have a strong ebay id or strong id for whichever site you are selling on, with no selling limits and a verified paypal or other verified payment method with no limits.position starts immediately after hire.please only bid if you Qualify and are seriouse about completing the work. I am looking for only long term sellers--no scammers--do not bid if that is your intension.thank you for your time and happy bidding!! note: those who do not leave their seller id either ebay or other site and email will not be concidered for the position. thank you for your time and i look forward to working with you.

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Portfolio

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Résumé

Experience

Customer Support Executive

Apr 2012 - Present (2 years)

IBS Software Services Pvt Ltd

o Customer Support Engineer is the SPOC (Single Point of Contact) for Post Go Live support of all IBS Products. <br />o Monitor & receive the on line ticket/email/call<br />o Incident related inputs come from customer primarily through the on line incident tracking tool REMEDY. As a fall back option only, emails and phone calls are available. <br />o Do the following for each online REMEDY ticket/email/call from the customer reporting an incident.<br />o Collect information like Customer, Product, Severity, Category,

Operations and Management

Dec 2010 - Apr 2012 (1 year)

Teamlease India Pvt Ltd

o All India Infosys attendance tracking software product support coordinator <br />o Get familiarized with the new installations Installation of Access control, CCTV & IP camera.<br />o Generating reports from the database as per Clients request.<br />o Electronic security audit handling. Providing reports for audit requirement<br />o Database server activity monitoring.<br />o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules. <br />o Plan and budget for al

Customer Support Executive

Aug 2008 - Nov 2010 (2 years)

G 4 Systems

o All India Infosys attendance tracking software product support coordinator <br />o Get familiarized with the new installations Installation of Access control, CCTV & IP camera.<br />o Generating reports from the database as per Clients request.<br />o Electronic security audit handling. Providing reports for audit requirement<br />o Database server activity monitoring.<br />o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules. <br />o Plan and budget for al

Education

BCA

2002-2005

ITI Electronics

2000-2002

Plus Two Science

1998-2000

Certifications

CCNA

Cisco

Cisco Cerrtified Network Associate

Publications

Nil

Nil

Nil