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$8 USD / hour
Flag of SAUDI ARABIA
al khobar, saudi arabia
$8 USD / hour
It's currently 1:38 PM here
Joined October 6, 2012
0 Recommendations

Claive Alvin A.

@cabpacedilla77

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$8 USD / hour
Flag of SAUDI ARABIA
al khobar, saudi arabia
$8 USD / hour
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Experienced Help desk User Support and System Tester

* User Support Engineer of hospital information systems, Windows 2000, XP, MS Office 2003, email, local and network Printers. * Two and a half years experience as a system tester/QA and usability tester for Lexmark inkjet printers and its drivers. * Interested in web page quality, compatibility, usability and optimization. * Ability to work independently and in a team environment. * PC-BSD system user/tester and Linux system user/tester (Ubuntu, Debian, OpenSuse, PCLinuxOS, Damn Small Linux)

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Portfolio

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Experience

User Support Engineer

SAAD Specialist Hospital, A multi-accredited private hospital located at Al Khobar, Saudi Arabia.
Feb 2007 - Oct 2012 (5 years, 8 months)
* Observe telephone etiquette at all times * Able to troubleshoot by phone and problem isolation * Manage tickets by priority * Able to track tickets and follow-up * Can manage tasks and e-mails * Report and suggest changes in documentation, process, organization, policy, network connectivity, PC configurations, hospital information systems, help desk information system and software support * Desktop systems preventive maintenance and performance monitoring * Process automation and work-flow improve

System Tester

Lexmark Research and Development Corp
Dec 2003 - Jul 2006 (2 years, 7 months)
* Test documentation to clarify the project and have better organization in order not to waste time, effort and money * Manage time by prioritizing test cases and explore software weaknesses * Improved printer performance by exploring usability defects and conducted load testing on printing outputs * Prepare testing environment (creating base images for system test) to have an organized testing and not wasting time * Support testers that encountered unfamiliar testing areas * Improved skills by discuss

Education

Diploma in Information Technology

Philippines 2000 - 2003
(3 years)

Bachelor in Animal Science major in Animal Health

Philippines 1994 - 1998
(4 years)

Qualifications

Civil Service Career Professional

Philippine Government
1999
A nationwide examination for the recruitment of various civil services of the Philippine Government 82.70% Certificate No. 96-105327

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