## BIO
## *Marketing Advisor – The Golden Chariots*
**March 2012 – June 2012 Horley, Surrey**
* Identified business partnership opportunities
* Managed Online Marketing campaigns
* Support in the areas of site optimization, site submission and customer satisfaction.
***Financial Analyst – Oracle Romania***
**April 2011 – February 2012 Bucharest, Romania**
* Ensuring timely and accurate payment of commissions/bonuses to EMEA Sales personnel representing all lines of business (License, Consulting, Support and Education).
* Reaching and resolving all commission / bonus payment related issues in accordance with individual sales compensation plans, corporate terms and conditions, business practices, and related internal controls.
* Providing front line customer service to sales representatives and sales management.
***Front Office Contract Administrator - Hewlett-Packard Romania***
**May 2009 – April 2011 Bucharest, Romania**
* Checking and balance function for all order-/ revenue- / any other and business relevant issues.
* Assuring full ownership for front office responsibilities and coordinate activities including the involved near- and offshore partners.
* Translating customer requests.
* Assuring interface between support sales, support business, delivery, process development and the customer
* Checking and balancing function, business controls and audit compliance in order to secure HP's financials.
* Assuring the admin responsibility for the realization of individual contracts (from a commercial and legal point of view along the HP Services customer support policies and procedures).
* Ensuring that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
* Acting as entry point for Credit &Collection department, delivery issues, finance, CRS.
* Analyzing processes and business cases in order to provide solutions for improvement.
* Project planning, documentation and general management of team
* Successfully developed strong relationships with key customer accounts
* Nominated to deputize in the Supervisors absence
* Planned, developed and implemented dynamic new processes & procedures
***Telesales Operator – Romtelecom Romania***
**February 2008 – February 2009 Iasi, Romania**
* Promoting and salling the Romtelecom services over the phone
* Analysing and solving the problems of the Romtelecom clients regarding invoices or services
* Nominated to deputize in the Supervisors absence
* Successfully developed strong relationships with key customer accounts
* Monitored staff training programmes and development initiatives
***Research Advisor – CET Romania***
**April 2006 – October 2007 Iasi, Romania**
* organizing and co-ordonating the bookkeping operations
* worked in collaboration with the European Bank for Reconstruction and Development on a project for optimization and profit maximization for the heat production and heat distribution
## Area of Expertise
* Customer Service Course
* Standard Business Conduct Course
* Business Communication Course
* PC Knowledge: Excel, Word, Outlook, Power-point, Internet, SAP, Siebel, Oracle