Location: Macau, Macau
Member since: April 2012
The title itself is self-explanatory. I worked in Guest Services for several years, and loved it. I handled the usual aspects that is required of any guest services agent - enquiries, room, spa and restaurant reservations, complaints, guests requests such as housekeeping or recommendations. We also catered to our own team members and executives and assist them in anything they require.<br />I handled a minimum of 6 systems.<br /><br />With this experience, I can take on any email handling jobs,data entry, general enqu
Kirwan Global Services, Sands
During this role, i assisted in recruitment and maintaining the employee database. I was also trained in SOPs and implementing them. As a trainer, my roles were putting together training videos and training our team members on the proper procedure of their jobs.<br /><br />With this experience, I can take on any video editing jobs (I use Adobe Premiere Pro)
I work for the gaming team in the IT department at Wynn. My job roles normally comprise of admin work such as reports (esp for stock control/inventory -- so i am actually experienced in data entry),SOPs and workflows. I also host operations meeting with the executives, perform monthly observations on the gaming systems that we use and deploy gaming hardware onto the gaming floor. <br /><br /><br /><br />With this experience, I can take on any data entry jobs, or anything relating to writing SOPs and workflows.
Focus International Macau
Aside from working my regular IT job, I also have a part time job that involves teaching, mostly conversational english and analyzing articles written in english. I also try my best to focus on the intonation of the words.<br /><br /><br />With the experience, I can take on any job role where teaching english is required. I can also proofread and correct essays, articles, books. I can also turn a simple piece of article into something colorful and interesting.
LCCI Certificate in Business Administration
AHLEI Certificate in Training and Development in the Hospitality Industry
LCCI Diploma in Marketing
Certificate in Business Communication
Employee of the Month Nominee