crisellealeri

IT Specialist - Helpdesk

Wynn Macau

Guest Services Agent

Wynn Macau

The title itself is self-explanatory. I worked in Guest Services for several years, and loved it. I handled the usual aspects that is required of any guest services agent - enquiries, room, spa and restaurant reservations, complaints, guests requests such as housekeeping or recommendations. We also catered to our own team members and executives and assist them in anything they require.<br />I handled a minimum of 6 systems.<br /><br />With this experience, I can take on any email handling jobs,data entry, general enqu

HR Liaison Officer/QA Manager, Trainer

Kirwan Global Services, Sands

During this role, i assisted in recruitment and maintaining the employee database. I was also trained in SOPs and implementing them. As a trainer, my roles were putting together training videos and training our team members on the proper procedure of their jobs.<br /><br />With this experience, I can take on any video editing jobs (I use Adobe Premiere Pro)

Business Systems Operation Assistant

Wynn Macau

I work for the gaming team in the IT department at Wynn. My job roles normally comprise of admin work such as reports (esp for stock control/inventory -- so i am actually experienced in data entry),SOPs and workflows. I also host operations meeting with the executives, perform monthly observations on the gaming systems that we use and deploy gaming hardware onto the gaming floor. <br /><br /><br /><br />With this experience, I can take on any data entry jobs, or anything relating to writing SOPs and workflows.

English Teacher (Part time)

Focus International Macau

Aside from working my regular IT job, I also have a part time job that involves teaching, mostly conversational english and analyzing articles written in english. I also try my best to focus on the intonation of the words.<br /><br /><br />With the experience, I can take on any job role where teaching english is required. I can also proofread and correct essays, articles, books. I can also turn a simple piece of article into something colorful and interesting.