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dustenm

Excellent Customer Service / Technical Support Skills

Username: dustenm

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Location: Hanover, United States

Member since: June 2012

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Portfolio

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Résumé

Experience

Implementation Specialist

Mar 2009 - Present (5 years)

IGT NOw

Responsibilities:<br />Install / Repair Computer Systems<br />Configure Systems To Hotel<br />Train Hotel Management On Program<br />Provide Customer Support<br />

Implementation Specialist

Oct 2008 - Mar 2009 (5 months)

Micros Systems Inc.

Responsibilities:<br />Trained Hotel Managers/Employees<br />Installed Server<br />Configured Network<br />Configured Opera PMS<br />Installed New Workstations<br />Supported Hotel Staff on Opera System<br />

Customer Service

Jul 2005 - Sep 2008 (3 years)

Cloud 10

Responsibilities:<br />Answer Inbound Calls<br />Troubleshoot Customer Issues<br />Assist Customers With Making Payments<br />

Customer Service

Jan 2001 - Jun 2005 (4 years)

Hanover Direct

Responsibilities: <br />Assist customers with placing orders<br />Upsell products<br />Customer Service<br />

Education

Associates degree in Business and Computer Management

2001-2003