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jamesvelez

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Username: jamesvelez

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Location: Lahore, Pakistan

Member since: December 2012

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  • $55 USD/hr Dec 23, 2013

    We are looking for a 24 hours/7 Days a week live phone / chat / email support center to handle customer support for a Web Design company and its clients websites.\r\n\r\nOperators will be responsible for customer interaction via the live chat as well as answering any questions via telephone or email.\r\nOperators need to be able to support many different businesses. We need support for our own company and we also need support for the products and services of our clients. This means operators needs to have experience in taking support calls for web design and internet marketing as well as other business like hotels or online stores. \r\nSo again to make it clear, we like to offer 24/7 customer service as one of our services to our clients, therefore your team needs to be able to support any type of business that needs support.\r\nWe will train your operators to increase their knowledge of our products and our client\\\"s products. We can provide the live chat software and phone system, or you can provide the integration code to be placed on our website and our client\\\"s websites.\r\nAll operators MUST be fluent English speakers with North American accent. They are going to answer all types of calls from sales calls to support calls and sometimes they will be dealing with angry clients so they need to be very experienced and professional.\r\nWe need people who actually like their work to answer our calls, so don\\\"t bid if you are having bunch of unhappy employees in your company. We will give you bounces for performance of your employees (especially for sales calls) and we expect that you share those bounces with them.\r\nPrice could be submitted for \"per chat/email and per call.\" Or fixed monthly fee. \r\nWe will also require chat transcripts, phone recording and monthly performance reports.\r\nYou need to be able to route the urgent phone calls to our U.S. support team and operators needs to be dedicated to the project and be able to be able to call the support team in U.S . Multiple times per day. \r\nWe need to have weekly review meetings, operator\\\"s management in your company.\r\n\r\nIf you can provide the above please respond and let us know your price per hour or per call/chat/email, or your monthly rate also we need detail information about your company and your current or past similar projects.

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Portfolio

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Résumé

Experience

Customer Support

Apr 2010 - Present (4 years)

EpicZone Tech

Worked as a Live Chat, Email and phone support agent. Call Center Trainer, Manager Operations, Business Development Officer.

Education

MBA

University of Central Punjab

2005-2007

Certifications

PSTC

ICAP Karachi, Pakistan

Communication Skills, Presentation Skills, Demonstration Skills

Publications

Call Center In Pakistan

The News

Scope of call centers in Pakistan