Excellent, well-rounded IT professional with over ten years work experience involving:
• Business Systems/Requirements Analysis
• Data Visualisation & Reporting: Tableau, Power BI, MS Excel
• Data Extraction & Manipulation: SQL Queries
• Relational Database Design & Implementation: MS Access, MySQL, PostgreSQL
• Programming: MS Office 365/SharePoint-based Solutions, Visual Basic for Applications, Macros, PowerApps
• MS Office 365 Applications: SharePoint, PowerApps, Flow, Planner, Teams, Access, Excel, Word, Powerpoint, Project, Outlook, etc
• Web Development: WordPress Content Management System
• Project Management, Team Communication & Collaboration Solutions: Asana, MS Project, Bitrix24, Slack, MS Planner, MS Teams
• CRM and Helpdesk Systems: SuiteCRM, SugarCRM, Bitrix24, LiveAgent Desk,
• Project Coordination, Administration & Management
• Technical Solutions Analysis, Design and Recommendation
• Systems Administration
• End User Training & Support
• Incident Management
• SLA Management