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Call Connect India

Redefining Outsourcing

Username: letsshop

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Location: New Delhi, India

Member since: May 2013

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  • $50 USD/hr Dec 22, 2013

    We are looking for a 24 hours/7 Days a week live phone / chat / email support center to handle customer support for a Web Design company and its clients websites.\r\n\r\nOperators will be responsible for customer interaction via the live chat as well as answering any questions via telephone or email.\r\nOperators need to be able to support many different businesses. We need support for our own company and we also need support for the products and services of our clients. This means operators needs to have experience in taking support calls for web design and internet marketing as well as other business like hotels or online stores. \r\nSo again to make it clear, we like to offer 24/7 customer service as one of our services to our clients, therefore your team needs to be able to support any type of business that needs support.\r\nWe will train your operators to increase their knowledge of our products and our client\\\"s products. We can provide the live chat software and phone system, or you can provide the integration code to be placed on our website and our client\\\"s websites.\r\nAll operators MUST be fluent English speakers with North American accent. They are going to answer all types of calls from sales calls to support calls and sometimes they will be dealing with angry clients so they need to be very experienced and professional.\r\nWe need people who actually like their work to answer our calls, so don\\\"t bid if you are having bunch of unhappy employees in your company. We will give you bounces for performance of your employees (especially for sales calls) and we expect that you share those bounces with them.\r\nPrice could be submitted for \"per chat/email and per call.\" Or fixed monthly fee. \r\nWe will also require chat transcripts, phone recording and monthly performance reports.\r\nYou need to be able to route the urgent phone calls to our U.S. support team and operators needs to be dedicated to the project and be able to be able to call the support team in U.S . Multiple times per day. \r\nWe need to have weekly review meetings, operator\\\"s management in your company.\r\n\r\nIf you can provide the above please respond and let us know your price per hour or per call/chat/email, or your monthly rate also we need detail information about your company and your current or past similar projects.

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Portfolio

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Résumé

Experience

OSP

Jul 2013 - Present (10 months)

Various Solar Companies

Working with Various Solar companies in Australia and US for Solar Lead Generation.

OSP

Jun 2013 - Present (11 months)

Australian Telecom Start up

We have been awarded with a 3 year contract from a start up telecom company in Australia for Telemarketing (40 seats) and level 1 basic customer support (10 seats)

OSP

Jul 2008 - Present (5 years)

FCC

Working with FCC sine July 2008. FCC took over Parot Telecom and still retained as their OSP for UK Telecom Market.

OSP (Outsourced Service Partnet)

May 2004 - Jun 2008 (4 years)

Parrot Telecom

Worked as OSP with 40 outbound telemarketing reps. initial contract was for 1 year but was extended every year till 2008. When company had to shut down its operations due to internal financial problem

Education

All our Reps are Graduates

Delhi University

2009-2013

Certifications

Professionally Qualified Contact Center

Nasscom

We are registered contact center with Nasscom

ITes OSP

Department of Telcom - India

Certified service provider from DoT India.

Publications

No Publiction

Self

No publications made by us.