mlavime
excellent and self-motivated
Username: mlavime
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Location: Cebu City, Philippines 
Member since: April 2012
My skills:
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mlavime has not completed any projects.
mlavime has not completed any projects.
Portfolio
Résumé
Experience
Customer Service Associate
Feb 2010 - Aug 2011 (1 year)Convergys Philippines Inc
Provide service to phone enquiries and feedback from customers. Provide immediate attention to customer's needs and follow up with appropriate solution. Assist customers with their billing and technical enquiries.
Customer Service Associate
Aug 2009 - Feb 2010 (6 months)Wipro BPO Philippines Ltd Inc
Responsible for providing good customer service. Makes sure that all metrics are met. Maintains good customer service as per required by the client
Technical Support Representative
Sep 2004 - Feb 2009 (4 years)Sykes Asia Inc
Accountable for providing high level technical response to the customers of our clients. Ensures that all communication with the customers is within the guidelines of the client. Follows prescribed problem resolution procedures. Reaches and maintains the level of technical competence and customer service skills as required. Ensures that service levels are achieved as communicated by the account manager. <br />
Marketing Researcher
Aug 2003 - Sep 2004 (1 year)Conchology Inc
Responsible for the research of the scientific names of shells and marketing the shells.
Education
Information Technology
Cebu Institute of Technology
2000-2003
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