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myrtlerika

Content Developer with 8 Years of Industry Experience

Username: myrtlerika

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Location: Hyderabad, India

Member since: December 2010

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Portfolio

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Résumé

Experience

Assistant Manager -Training

Apr 2001 - May 2010 (9 years)

GENPACT

Assistant Manager -Training (Hyderabad) (Jan 08 to May 2010)<br /><br />o AM Training role involves administering the following activities for new and existing employees both at associate and managerial level:<br />o Conducting Pre Process Training involving Communicative Skills training, Voice & Accent, Email & Chat etiquette. MS Office skill, Cultural Orientation (US, UK)<br />o Audit and Version Control Training Content of Voice, Soft Skills and Culture.<br />o Trainer Effectiveness by conducting quarterly audits on

Education

BBM

Andhra University

1998-2001

Certifications

Essential Facilitation skills

Genpact

(Train The Trainer (TTT) -Level 1)

Essential Coaching skills Level

Genpact

Train The Trainer (TTT) -Level 2

Voice & Soft Skills Super Trainer

Genpact

Train The Trainer Voice & Soft Skills Super Trainer

Trainer Certifications

Genpact

o Universal Grammar (TTT)<br />o Communicative Skills (TTT)<br />o Conference Call Essentials (TTT)<br />o SOP Document Writing Skills (TTT)<br />o E-mail/Business Writing Skills (TTT)<br />o Speech Clarity (TTT)<br />o Customer Interaction for Success (TTT)<br />o Non-Calling Communicative Skills (TTT)<br />o Case Documentation (TTT).<br />o Instruction Design 4 Day Workshop by Vyakitiva <br />o On The Job Training (OJT) Essentials (TTT)<br />o Managing Change (TTT)<br />o Interact (TTT)<br />o Effective Time Management (TTT)<br />o Cultural Navigator (TTT)<br />o Globe Smart (TTT)<br />