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nisnisbotchog

Customer Service Professional

Username: nisnisbotchog

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Location: makati city, Philippines

Member since: June 2012

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Portfolio

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Résumé

Experience

Financial Advisor

May 2012 - Present (2 years)

Sutherland Global Services

-advise of the product<br />-walk through in online process<br />-verifies payment status<br />-reset passwords<br />-identifies scam alerts

Mortgage Loan Servicing Officer

Oct 2010 - May 2012 (1 year)

JPMorgan Chase Bank

-answer queries<br />-explains escrow<br />-accepts payments<br />-advise of terms and conditions on the cx NOTE<br />

Sales Representative

Jul 2010 - Sep 2010 (2 months)

VXI Global Solution

-educate about digital plans for TV<br />-sign up cx for promos<br />-set appointments for installations<br />-answer queries

Customer Service/Technical/Sales Support

Mar 2009 - Jan 2010 (10 months)

Convergys Philippines

-troubleshoot<br />-assist in signing up for new accounts (telco)<br />-sells packages<br />-accepts payments<br />-educate cx about new products

Financial Adviser

Feb 2009 - Jun 2009 (4 months)

Aegis PeopleSupport

-answer questions about student loan<br />-process deferments and forbearances<br />-advise information about the loan<br />-collects payments

Customer Service / Sales Rep

Nov 2007 - Mar 2009 (1 year)

Sitel Philippines

-set appointments for car loan applicants<br />-call cx back for application update<br />-selling insurance<br />-answer queries<br />-assist in filling ot loan forms<br />

Education

BS TOURISM

2004-2007