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Adrian B.

Experienced Remote Helpdesk Tech | Wordpress/Joomla Management | SEO

Username: ryan424

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Location: Orani, Philippines

Member since: September 2012

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Résumé

Experience

Microsoft Tier 2 Technician ANZ (Australia-New Zealand)

Jun 2010 - Jul 2012 (2 years)

DATACOM Connect (Phil) SDN BHN

As a Microsoft Tier 2 Technician, I provide remote assistance to users under the following<br />Microsoft departments: <br />o Microsoft Office (Windows/Mac OS X) : activation, installation issues, application<br />crash issues and application usage issues (e.g. Outlook email setup, Missing Office<br />Ribbons) <br />o Microsoft Operating Systems : activation, clean installation, in-place upgrade (OS<br />repair), networking and native applications (e.g. Internet Explorer, Windows Live<br />Essentials) issues <br />o PCHealth : (formerl

Technical Support representative (PCHealth)

Dec 2006 - Apr 2010 (3 years)

Telus International Phil

-As a Microsoft PCHealth Technician, I provide remote support to Microsoft Operating<br />System users in the North America region (US and CANADA) with malwares, Windows<br />Genuine Advantage, Windows Update and Windows Security issues.

Education

BS Computer Engineering

Adamson University

2003-2006

BS Electrical Engineering

Mapua Institute of Technology

2001-2003