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Last seen: Jun 12, 2012 10:27 AM EDT
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sheenalaiza

Research Analyst, Powerpoint Designer & Phone Support Operator

Username: sheenalaiza

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Location: Davao, Philippines Philippines

Member since: April 2012

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  • $5 USD/hr Apr 16, 2012

    Hi.I need a virtual friend with whom I can share everything and who will be on open relationship. You will make me happy by doing some erotic act.If you are interested then just add me any of the and let me know.YM : james_tulonaSkype : jems.plutoIt will be a long term relationship and obviously will lead many other projects.Just check the attachment for the assurance of payment.Thanks.

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Experience

Program Supervisor

Mar 2011 - Feb 2012 (11 months)

Sutherland Global Services

*Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand<br />*Minimize call escalations through effective coaching and support<br />*Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job<br />*Be the expert on product functionality and company/ department policies<br />*Promote customer satisfaction through the thorough resolution of escalated customer issues<br />*Manage queues and shift performance<br />*

Subject Matter Expert

Mar 2008 - Mar 2011 (3 years)

Sutherland Global Services

* The first point of escalation process for team members.<br />* Coach and educate team members<br />* Be familiar with the client and company brand<br />* Provide cover in the absence of the Team Development Officer<br />* Ensure accuracy of team's performance through call monitoring.

Customer Service Representative

Dec 2007 - Mar 2008 (3 months)

Sutherland Global Services

*Answer inbound calls as well as assist customers who have specific inquiries<br /><br />*Build customer's interest in the services and products offered by the company<br /><br />*Provide personalized customer service of the highest level<br /><br />*Update the existing databases with changes and the status of each customer/prospective customer