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toronto, canada
It's currently 12:16 AM here
Joined February 18, 2006
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Jeremy N.
@testerj
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toronto, canada
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Technologist
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Experience
Help Desk Technician
Apr 2007 - Apr 2009 (2 years)
Suppported thousands of applications and financial databases using everything from Citrix to HP Service Center implementation with an ITIL ISO 20000
During my tenure here I received a Platinum Award for customer service in IT when competing with customer service in general, marketing and sales for going above and beyond and ensuring our internal clients received the service they expected with precision.
Education
Business Administration
(1 year)
Qualifications
Office & Secretarial Administration Certificate
Olympia Business College
1996
Business Administration Certificates I and II
Business Administration Certificate III
Victoria University
1999
Extension of Certificate 1 & 2 of Office Admin & Secretarial Studies
This was completed both on-site at place of employment in conjunction with the University.
MCDST Microsoft Certified Desktop Support Technician
Microsoft
2008
- Supporting Users and Troubleshooting a Windows XP Operating System (Exam 70-2711)
- Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System (Exam 70-2721)
Publications
Games Development Testing Credits
Moby Games
http://www.mobygames.com/developer/sheet/view/developerId,131938/
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