Freelancer

User Profile

RAHUL PAWAR

RETAIL SALES & CUSTOMER RELATION MANAGEMENT

PROFESSIONAL PROFILE

•Well-experienced management professional with proven expertise in retail operations and business development, ability to manage, lead and supervise team of multicultural personnel, manage stores and handle management functions independently in a computerized environment.
•Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets /goals
•Self motivated and dedicated team leader by personality who possesses organized work approach with honest work attitude, together with excellent communication, interpersonal, problem solving, negotiation, supervision, management and leadership skills.

AREAS OF EXPERTISE

•Understanding Retail operations
•Inventory Management
•Target orientation
•Resource Management
•People Management
•Planning, leading organizing and controlling- Strategic planning
•Performance Management Skills
•Well developed technical skills in the following:

•Visual Merchandising
•Customer Care and selling
•Stock Management
•Product Knowledge
•Security

•Excellent interpersonal skills
•Problem analysis and decision- making
•Self-management and motivation
•Good communication and report writing skills
•Analytical skills
•Drive and resilience
•Ability to Execute Decisions

PROFESSIONAL EXPERTISE

Company: Shoemart UAE – leading Footwear retailer, part of the Landmark group which operates more than 600 stores in the Middle East and Far East.

Asst. Store Manager- Sharjah City Centre, Sharjah, 2007 Dec – Till date

KEY JOB DELIVERABLES / ACCOUNTABILITIES
•Optimize sales in line with company budgets.
•Manage operating costs within budgetary guidelines.
•Ensure store administration is going smooth and is being reviewed on a daily, weekly and monthly basis.
•Drive customer service standards as per company expectation
•Operate an effective stock management system to maximize sales and profitability
•Ensure the prevention of stock losses with in store by driving awareness and implementing preventive plans.
•Ensure continuous staff development and performance management.

Company: Flemingo Duty Free Shop P. Ltd., India – First private chain of Duty Free shops in India to operate at all major International Airports and Harbors in India.

Retail Manager- Goa, India 2006 Mar – Dec 2007
•Customer service and ensuring zero customer complaint policy.
•Ensure that customer satisfaction is maintained at the highest level in all stores.
•Managing, developing and motivating staff to increase sales and improve efficiency.
•Effective Visual merchandising, displays, branding, price tags, attractive signage of promotions, availability of all products and brands & packing materials. Assuring proper cleaning & dust free shops, lighting & shelf layout and space occupied
•Ensure right product is available at the right time in all stores.
•Ensure replenishments from Warehouse are done on time to avoid losing opportunities.
•Initiate timely action on slow moving and non moving products.
•Furnish regular product feedback to the senior management and the buying department.
•Regular and proper deposits of currencies, maintaining proper records of sales reports, cash sales, credit card sales, settlement slips, manual and computerized sales receipts, currency deposits slips with Thomas Cook. Copy of records to be sent to Head Office.
•Maintenance of Bond books (customs), stock and sales registers, release applications and other customs procedures required for movement of goods to the duty free shop.
•Co-ordinate with the Systems Administrator to check regular entries are made in the system as per the transfers of goods and ensure that the system stock tallies with the physical stock at any given point of time
•Co-ordinate with marketing dept regarding training of retail staffs on product knowledge & features of new products introduced.
•Holding meeting time-to-time with retail staffs regarding major issues and sales improvement plan and set target & monitor the variance and find out the reasons.
•Ensuring skill development of showroom staffs through Job rotation and on the job training.
•Monitoring and appraising the performance of showroom staffs and developing individual career plans.

KEY JOB DELIVERABLES / ACCOUNTABILITIES
•Commercial Performance of the store
•Profitability of the store
•Increasing Market Share
•Meeting the Sales Target
•Increased Customer Satisfaction
•Maintaining an upward Business Growth
•Staff Development and Training.

Company: Marc Sanitations P. Ltd., India – Leading company in Bath-ware and Sanitary fittings with International Standards.

Area Sales Manager- Goa, India 2003Dec – Mar 2006

•Sales of Luxury bath fittings in the Goan territory.
•Supervision and mentoring of 2 sales officers in daily field work, obtaining and finalizing sales leads etc.
•Direct marketing, institutional and project sales, business alliances and dealer network.
•Established good contacts with Architects, Builders and contractors, plumbers, interior designers etc
•Promoted to Area Sales Manager from Sales Officer in 6 months
•Increased dealer network base from 14 to 35 all over Goa
•Worked on getting approval with the Birla Institute of Technology (BITS) and Naval Aviation housing project in Goa and achieved a valuable order of Rs.6 lacs at BITS for the bath fittings requirement.
•Maintained good strategic alliance with major Builders, Developers and Architects for continuous institutional business
•Good contacts with contractors, plumbers, interior designers etc.
•Extensive traveling in the region to the far interior and remotes villages to cover all the construction sites for private residences, apartments, hotels, institutions etc.
•Educated the market on the latest technologies in Bath fittings and sanitary industry to upgrade the consumer standard.
•Increased business turnover from 5-6 lacs/month to 18-22 lacs/month in Goa region in 7 months.
•Market competitors like Jaquar, Crabtree, Aquaplus, Parryware and cheap low end bath fittings
•Reported to Regional Manager – Sales.

Company: Mydin Mohammad Sdn. Bhd., Malaysia – Leading chain of super markets in all over Malaysia.

Sales Supervisor – Kuala Lumpur 2002 May – Oct 2003

EDUCATION

•Bachelor’s Degree in Business Administration –
International Finance & Trade
International Marketing
•MS-Dos 6.0, MS-Win’00/ XP, Basic, Cobol, MS Office 2000


PERSONAL DETAILS

Nationality : Indian
Date of Birth : 12-11-1978
Marital Status : Married
Languages : English, Hindi, Urdu, Marathi, Telegu & Bahasa Malay (Malaysian)

Buyer Activity

Provider Activity