Incident-Problem-Change and Configuration Management, Scrum Practice in Azure DevOps Service, PMP, ITIL, CMMI-SVC, Major Incident Triage, investigation, monitoring, Issue resolution, Conflict Management, SLA-SLO maintenance, KPI, Metrics, P1 / P2 IR tracking and RCA documentation, Service Desk, NOC Lead, Remote & Hybrid Team Management, CMMI-SVC v2 Implementation and Audit, Technical Documentation, Scheduling and Time Management, Service Delivery, Microsoft Office Project, Project Management, WBS, Critical Path Management, Stakeholder Management, People Management, Team Management, Vendor Management, Monitoring and Controlling, Capacity Planning, Budgeting, Risk & Opportunity Management, Cost Sheet Planning, Bid Management, Tendering, Requirement Development, RFP, RFQ, BoQ Preparation, Technical Presales, PoC.