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  • Status: Closed
  • Prize: £50
  • Entries Received: 68

Contest Brief

I need you to create a visual that I can use in a linkedIn advert. The service is for a Contact Centre scripting service for Cisco contact centres.

Here is the text I've written and I'll need something that incorporates all or most of these themes.

Good luck

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Anything & Anytime - Contact Centre Scripting

Contact Centres are a constantly changing environment and you need your Contact Centre technology to keep up. Your Contact Centre scripts are maps of your business logic and an important and essential part of your Contact and Collaboration strategy so who have you trusted with this important responsibility?

Your operations or I.T. department?
Sure, they might know how to use the tool but do they know enough about the Contact Centre to do a good job.

Team leaders?
They have the Contact Centre knowledge but may not need to make changes regularly and will not have the knowledge necessary to do the job. If they are making regular changes, is this what you want them spending their time doing? Don’t they have a team to run and KPIs to achieve?

You?
Well, unless you really enjoy it, I’m sure you have far more important things to do.

Your Service Provider?
Your technical service partner may already offer this service but are you getting everything you were promised? How long are you waiting for a simple change and how much are you being charged if the change is a big one? Does a consultant work with you to figure out what your business challenge is, then design the script for you?

For a fixed monthly fee, a professional and experienced Contact Centre Engineer will always be available to quickly make changes to your Cisco ICM scripts.

We’ll work with your Service Provider to agree a secure and efficient access strategy and from that point, consider us at your service.
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