Design a Logo for "Engineering for Customer Experience SLAs"
- Status: Closed
- Prize: $100
- Entries Received: 84
- Winner: alexandracol
This logo is for an internal initiative within a software-based services group. The initiative is named "Engineering for Customer Experience SLAs". The intent of the initiative is to bring about a new level of engineering maturity that focuses on engineering and delivering the right customer experiences. SLA = Service Level Agreement. It's part of the title of the initiative to give the effort focus - it's not about better UI design. It's about the quantifiable aspects of the service we deliver including 1) The customer's experience of the performance of the service (availability, response times, latency, scale, etc), 2) The customer's experience when stuff goes wrong (unhappy path scenarios, friendly & fun messages, communications, incident response times, recovery) and 3) the ability of the engineering group to respond to new customer needs (from need to code in production). These 3 aspects are the quantifiable elements of the customer's experience of our services and we can design systems, services, and engineering processes around them.
This effort is part of a larger transformation away from non-agile processes and non-scalable, silo'd applications - toward a services based world focused on the customer's total experience.
Key words that might inspire elements of a logo: Software Engineering, Computer Systems, Customer Focus, SLA, Services, Design, Maturity, Quality, Customer Experience,