Queued Callback Strategy: ''Reserve Agent'' on 'Freepbx Queue callback Module

  • Status: Pending
  • Prize: $160
  • Entries Received: 0

Contest Brief

We have the Freepbx VQ Plus add-on module

I bought it because the Queue callback module, but it does not have the ''Reserve Agent'' feature.

Reserve Agent:
Calls that accept a Queued Callback will wait until it is their turn. Once it's the caller's turn, an Agent will be removed from the queue and the phone system will attempt to call the person to offer them a call. If accepted, the person will be connected to the reserved Agent. This is recommended if average call durations vary in length. Note: if the reserved Agent chooses to become unavailable (by pressing DND for example), then the caller will be placed first in the queue.

I appreciate your help in development of this feature. please let me know the cost.

Best regards

Carlos Shephard

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