What is the Dispute Resolution Service?


The Dispute Resolution Service is offered by Freelancer.com to users who wish to contest the return or release of an existing Milestone Payment. This service is offered only for users who have used the Milestone Payment System.


If an issue arises wherein you wish to negotiate the return or release of a Milestone Payment, you have the option to file a dispute.


In all circumstances, we still encourage users to resolve project issues or disputes between themselves rather than use this service. It is provided only as a last resort should parties be unable to reach an agreement. 


For more information about the Dispute Resolution Service, please click here.


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