Why is my contest locked?

Your contest will be locked if you do not select a winning design within 14 days after your contest closes.  

You can either request a prize refund (for Regular contests which are eligible for the Money Back Guarantee) or pay the Unlock fee of $US5 to access your contest and have another 14 days to choose a winner.

Note: Guaranteed contests cannot be refunded as you have guaranteed the designers that a winner will be chosen.

Back to FAQ       Search the FAQ