Dispute Resolution Services
What is the Dispute Resolution Service?
The Dispute Resolution Service is offered by Freelancer.com to users who wish to contest the return or release of an existing Milestone Payment®. This service is offered only for users who have used the Milestone Payment® System.
How do I file a dispute on my project?
Any Freelancer.com user can file a dispute as long as their project has a related Milestone Payment®.
Can I dispute work that does not relate to a project?
No. You can only dispute a Milestone Payment® related to a project.
Can I submit more evidence after the dispute has been escalated to Arbitration?
No. You are free to submit evidence for your dispute only from Stage 1 to Stage 3. Once the dispute has proceeded to Stage 4 (Arbitration), further evidence will no longer be accepted.
I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?
No. All actions made on the dispute system are final, binding, and irreversible. You are advised to be very careful when pressing a button or typing an amount.
I lost the dispute! Can I file for reconsideration?
No. All dispute verdicts are final, binding, and irreversible.