How do I send a message?

To send a private message:

  1. Hover on the Dashboard menu from the top of the page and select Inbox.
  2. Select the user you wish to message from the conversations listed on the left side of the page.
  3. Type your message and hit Reply.

To start a new conversation, select the Envelope icon within the bid area on the project's view page.

Freelancers will be able to private message employers once a private message has been initiated.

Who can I message?

Employers can send a private message to any Freelancer who has bid on their project.

Freelancers can send a private message to any Employer whose project they have bid on once the employer has contacted them, until the project is awarded, at which point only the winning Freelancer will be able to continue messaging the Employer.

What happens when I message someone?

When you message someone, the message will be delivered to their Messages page and they will receive a notification.

If the message is sent to a Freelancer, the message will also appear as a chat to the Freelancer.

Can I unsend a message once it has been sent?

No, messages cannot be unsent or removed from the recipient's inbox. They will also receive the message as an email if they are set up to receive email notifications.

How do I add an attachment to my message?

To add an attachment, simply click the + Attach Files button and click Reply. You may send multiple attachments at a time. Image files will also display a preview within the conversation.

Where can I find my messages?

To view your messages, hover over the Dashboard menu at the top of the page and select Inbox. From there, you can read and send messages.

How do I archive a conversation?

To archive a conversation, go to your Messages page and click the 'Archive' icon next to the message. This will hide the conversation from your main messages view. If the same person sends you a message later, the archived message will reappear with the new message added to it.

How do I view archived conversations?

To view an archived conversation:

  1. Click Inbox from the top of the page.
  2. Click on All link in the top left of your Messages table to view archived conversations.

How does chat work with messages?

Chat and messaging are threaded together - When you open a conversation you will see all your messages along with your entire chat history. If you send a chat message to someone, it will be logged within your Messages for your reference later.

How do I open a chat?

To pop out a conversation into a chat, click the Chat icon just above where you enter a message in the top right corner.

You will also enter that chat view when selecting a message from the the Message notification drop-down from the top of the page.

How do I report a message?

To report a message:

  1. From the top of the page, select Inbox.
  2. Select the conversation listed on the left side of the page containing the message you wish to report.
  3. Hover over the message and click the 'X' icon; then select Report.
  4. From the Report window, select the reason that best matches the issue you wish to report and provide details regarding the violation. Then press Submit to notify support.

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