Read the Freelancer FAQ

Alternately browse our Help Center or see our Fees & Charges

About Freelancer

  • What is Freelancer?
  • What fees does Freelancer charge?
  • How do I sign up?
  • I am a client, how will Freelancer work for me?
  • I am a Freelancer, how will Freelancer work for me?
  • Is Freelancer going to provide work for me?

Californian Users FAQs

  • What is
  • Which projects will go through
  • Why are Californian Milestone Payments going through
  • How do I create an account?
  • How does this affect how Milestone Payments work (If you or the person you are working with resides in California)?
  • How do I file a Dispute for my Milestone Payment®?
  • How do I get more information?
  • How do I get support if I experience problems with Milestone Payments in


  • How does Freelancer work for clients?
  • What fees will I pay?
  • How do I post a project?
  • How do I hire a Freelancer directly for my project?
  • Why is my project rejected?
  • What is a Featured Project?
  • What is a Recruiter Project?
  • What is an Urgent Project?
  • What is a Sealed Project?
  • What is a Private Project?
  • What is a Full-Time Project?
  • What is an NDA Project?

Clients - Feedback

  • How do I rate and write a review for a Freelancer?
  • What if a Freelancer fails to complete my project?

Clients - Milestone Payment

  • What is the Milestone Payment® System?
  • Why use a Milestone Payment®?
  • How do I create a Milestone Payment®?
  • How do I release a Milestone Payment®?
  • How do I divide a Milestone Payment® into parts?
  • How do I cancel a Milestone Payment®?
  • Why should I create a Milestone Payment® immediately after awarding my project?
  • Can I make an advance payment to a Freelancer?
  • I already released my Milestone Payment®, is there a way for me to get my money back?

Clients - Projects

  • How do I edit a project after bidding starts?
  • How do I put additional information after the bidding starts?
  • How do I invite a freelancer to bid on my project?
  • How can I ask questions before selecting a freelancer?
  • How do I award a freelancer?
  • Do I need to have sufficient funds in my account to award a freelancer?
  • How do I cancel a project?
  • How do I delete a project?

Contest - Choosing a design

  • Can I divide my contest prize to multiple winners?
  • How do I create a Poll?
  • How do I choose the contest winner(s)?
  • How do I choose the runner up winner(s)?
  • How long do I have to choose a winning design?
  • What happens after I have chosen the winner or runner-up winner(s)?
  • Can I ask for changes to the entry(ies) I have chosen?
  • What happens if my entry is selected?
  • Why is it taking so long for the contest holder to declare a winner?
  • I was promised the prize, but it was awarded to another Freelancer. What can I do?

Contest - Compliance

  • How can I check that a designer's work is his or her own?
  • What happens after I report a design or designer?
  • How do I report a design or designer?
  • Why should I report a design or designer?
  • What happens if I infringe copyright?
  • How are my designs protected on Freelancer?
  • What if my design is copied?

Contest - Entries

  • What are Sealed bids?
  • Am I eligible to enter?
  • How do I submit my contest entry?
  • What should I upload when submitting my entry?
  • What file format should I submit my entry in?
  • Can I use stock images or clipart?
  • Which fonts can I use in an entry?
  • Can I upgrade my entry?
  • What is a Sealed Entry upgrade?
  • What is the Highlight Entry upgrade?
  • What is Sell Price?
  • Why did my entry get a poor rating?
  • Why was my entry rejected?
  • Can I contact the contest holder?
  • Can the contest holder ask me for a copy of my entry before the contest ends?
  • What happens to my entry when a contest is refunded or closed or no winner is declared?
  • How do I withdraw my entry from a contest?
  • How will I be notified when new entries are submitted?
  • Can I contact freelancers?
  • How do I provide comments to freelancers for their submitted entries?
  • Why do freelancers withdraw entries?
  • An entry I liked was withdrawn, what can I do?
  • How do I rate an entry?
  • How do I reject an entry from my contest?
  • How do I stop a freelancer from entering my contest?
  • How can I refer to an entry in my comment?
  • How do I refer to a particular freelancer in the public comments?

Contest - General

  • How do I create a contest?
  • Why should I create a contest?
  • What is a Contest Description?
  • How can I write a good Contest Description?
  • Can I upload images or files to support my contest?
  • Can I change the details of my contest after it starts?
  • How much does a contest cost for Contest Holders?
  • Can I get a refund for my contest?
  • What is the "Money Back Guarantee"?
  • When do I pay for the contest?
  • Where is my contest?
  • Can I extend my contest?

Contest - Handover

  • Should I email the contest holder my entry when chosen as the winner?
  • Should I provide revisions after my design is selected as the winner?
  • How does the contest handover work?
  • How do I sign the IP Transfer Agreement?
  • What should the contest winner provide?
  • Can the freelancer email me the entry file/s?

Contest - Payment

  • Do I have to pay to enter?
  • How much does a contest cost for freelancers?
  • When do I get paid?
  • Can I choose the currency I get paid in?
  • How can I be sure I'll get paid after completing the contest handover?
  • What can I do if the contest holder doesn't pay me?
  • What currency is accepted for payment?
  • What payment methods are accepted?

Contest - Tips

  • Have you any tips for running a successful contest?
  • Have you any tips for attracting contest entries?
  • I need help with my contest!

Contest - Upgrades

  • How do I upgrade my contest?
  • What is a Guaranteed contest?
  • What is a Featured contest?
  • What is a Top Contest?
  • What is an Urgent contest?
  • What is a Private contest?
  • What is a Sealed contest?
  • Can I remove my contest from search engines?
  • Can I make my Private contest public?
  • Can I increase the prize I'm offering?

Desktop App

  • How do I successfully install the Freelancer Desktop App in Catalina and Big Sur Mac OS?
  • How do I install the Freelancer Desktop App?
  • How do I start using the app?
  • What is offline tracking?
  • How does offline tracking work?
  • What are the limits of offline tracking?
  • How do I uninstall the Freelancer Desktop App?
  • What are the system requirements for the Freelancer Desktop?
  • I am encountering this bug, what do I do?
  • Will the desktop app work in a virtual machine environment?

Dispute Resolution Services

  • What is the Dispute Resolution Service?
  • How do I file a dispute on my project?
  • Can I dispute work that does not relate to a project?
  • Can I submit more evidence after the dispute has been escalated to Arbitration?
  • I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?
  • I lost the dispute! Can I file for reconsideration?

Employer Following

  • What is Employer Following?
  • How do I start or stop following clients?
  • How many clients can I follow?
  • How will I know when a client I'm following posts a project or contest?
  • Why am I unable to follow a client?
  • I wasn't notified of a project posted by a client I'm following.
  • How do I prevent Freelancers from adding me to their Employer Following list?



  • Is there a time limit to leave feedback?
  • Why can't I find the option to rate a user?

Financial Reporting

  • How can I view my financial statements?
  • How can I export my financial statements?
  • What are the Profit & Loss graph and Quick Stats?
  • How can I view my Transaction History?
  • How can I export my Transaction History?
  • How can I export my Invoices?

Freelancer Hire Me Program

  • What is the Freelancer Hire Me Program?
  • Where can I use it?
  • What are the benefits of the Freelancer Hire Me Program?
  • How do I create my own Freelancer Hire Me badge?
  • I don't have any projects/feedback yet, will this still work for me?
  • How do I qualify for the zero project fees?
  • I referred a new client but we were charged with the project fees. Why?
  • What if my referral decides to hire other freelancers instead of me?
  • Can I still use the old Hire Me widget?

Freelancer Memberships

  • What are Freelancer memberships?
  • What benefits do Freelancer Members get?
  • How much does a Freelancer Membership cost?
  • I've deposited funds for a Freelancer membership but haven't been upgraded yet.
  • What are the Payment Methods and Billing Cycles for Freelancer Memberships?
  • How do I upgrade my membership?
  • How do I downgrade my membership?

Freelancer Rewards

  • What is Freelancer Rewards?
  • Who is eligible for Freelancer Rewards?
  • Where do I find my Freelancer Rewards?
  • How do I earn Rewards?
  • What is a Rewards Level?
  • Does my Rewards Level affect my reputation?
  • What are Rewards Badges?
  • Where are Rewards Badges displayed?
  • What are Freelancer Credits?
  • What are experience points (XP)?
  • What is the Credit Shop?
  • Why can't I spend credits in the Credit Shop?
  • Why are some Items listed as 'Limited'?
  • I bought an item from the Credit Shop but didn't receive the benefit?
  • Why am I not receiving the benefits of an unlocked reward?


  • How does work for freelancers?
  • What are the fees for freelancers?
  • I received a project offer from a client but didn't bid on their project. How did this happen?

Freelancers - Bidding

Freelancers - Feedback

  • How do I rate and write a review for a client?
  • What is Completion Rate?

Freelancers - Milestone Payment

  • How do I get paid?
  • Can I receive payments outside of a project?
  • Can I receive payments outside of Freelancer?
  • Why use a Milestone Payment®?
  • How do I check if the client sent a Milestone Payment®?
  • How do I cancel a Milestone Payment®?

Freelancers - Sponsored Bidding

  • What is a Sponsored Bid?
  • How do I sponsor my bid?
  • How many Sponsored bids can there be on one project?

Hourly Projects

  • What is an Hourly Project?
  • How do I post an Hourly Project?
  • How many hours can I hire a freelancer for?
  • Can I request my freelancer to make changes to their invoice?
  • How do I request a Milestone Payment® for an Hourly Project?
  • How do I provide feedback for an Hourly project?


  • What is an invoice for an external client?
  • How much does invoicing for external clients cost?
  • How can I create an invoice for an external client?


  • How do I send a message?
  • How do I open a chat?
  • How does chat work with messages?
  • Who can I message?
  • What happens when I message someone?
  • Can I unsend a message once it has been sent?
  • How do I add an attachment to my message?
  • Where can I find my messages?
  • How do I archive a conversation?
  • How do I view archived conversations?

Payments and Billing

  • How do I deposit money into my account?
  • Can I use Bank Deposit to deposit funds?
  • My deposit is not reflecting on my account.
  • How are payments billed to my account?
  • How do I cancel my billing agreement?
  • How do I withdraw money from my account?
  • In what ways can you send me my earnings?
  • When will my withdrawal be processed?
  • Is there a cut-off time for submitting a withdrawal?
  • Why is my withdrawal still in the pending status?
  • Why is my withdrawal locked?
  • I'm trying to withdraw using Wire Transfer but I am being redirected to another payment method.
  • I entered an incorrect PayPal account when requesting a withdrawal. What should I do?
  • What is Express Withdrawal?
  • Are there any fees to use Express Withdrawal?
  • How much can I withdraw through Express Withdrawal?
  • What countries are applicable for Express Withdrawal?
  • Why can't I use Express Withdrawal?

Payoneer Debit Card

Perfect Profile Service

Preferred Freelancer Program

  • Are Recruiter projects exclusive?
  • What is the Preferred Freelancer Program?
  • Will the Preferred Freelancer Badge be visible to everyone on the site or just Recruiter project clients?
  • Why are my stats showing 0% in the eligibility checker when I have good stats on my profile?
  • Can I change my top skills in the eligibility checker?
  • How long does it take for applications to be reviewed?
  • When will the Preferred Freelancer Badge appear on my profile?
  • If I sign the Preferred Freelancer Service Level Agreement, can I request upfront payments?
  • Do I have to accept all projects that are sent to me?
  • Can I temporarily opt out of exclusive projects without affecting my Preferred Freelancer status?
  • Do I need to have the Mobile App installed?

Project Showcase

  • What is Freelancer Showcase?
  • Why should freelancers showcase their work?
  • How can freelancers showcase their work?
  • How can clients use Freelancer Showcase?

Services - Clients

  • How can I find the right services?
  • How can I order a service?
  • How can I communicate with the freelancer of the service?
  • How is the service delivered?
  • How can I rate freelancers for their service?

Services - Freelancers

  • What is Freelancer Services?
  • How can I become a service provider?
  • What are the requirements to become service provider?
  • How does the selection algorithm work?
  • How can I manage my services?
  • How can I post my own services?
  • How do I know if I am awarded a service?
  • Can I reject the award for an assigned service?
  • What fees do I pay for an awarded service?

Terms and Conditions


  • Basic Troubleshooting
  • When I try to log in, I'm redirected to the login page again without any error message. What should I do to log in?
  • Why am I not getting emails such as new project notifications?

User Profile

  • How do I edit my Profile?
  • Corporate Profile
  • Personal Profile
  • Can I change my username?
  • Can I change my display name in my Profile?
  • How do I add a Portfolio to my Profile?
  • The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?
  • How do I close my account?
  • Why is my account suspended?
  • Why is my account closed?