Chat Operation is the task of managing communication and providing customer service through live chat platforms. This includes instigating conversations with web visitors, answering their queries and helping them navigate through your product or services. Freelance Chat Operation experts are great if you don't want to invest in traditional customer service channels or hire a full-time chat operator.
When you need to hire a freelance Chat Operation expert, you should consider the range of services they can provide. From offering tailored advice and sales support, to monitoring feedback and handling customer issues, a Chat Operation expert will be responsible for providing a positive online experience for your customers. They may also design scripts or tools to help automate certain customer requests or inquiries to make life easier for your existing staff.
When looking to hire your Freelance Chat Operator, it is important to establish what skills and experience they have which would be beneficial to your business. Conduct an interview so that you understand how experienced they are at using live chat platforms, as well as what their availability is like. Most freelance Chat Operation experts charge an average hourly rate of $20 to $40 per hour depending on their skill level and the scope of work, although the rate can vary based on the project scope.
Choose a Freelance Chat Operator on Freelancer.com for their vast talent pool, secure payments and resources for dispute resolution. Bring your own unique brand personality to life with expert, friendly customer service that converts visitors into customers, and set yourself apart from competitors in the online environment with superior customer engagement strategies. Hire now!