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How to hire a great freelance Customer Support Specialist
Do you have so many tasks on your to-do list that you barely have time to focus on your business? If so, it might be time to think about hiring a virtual assistant to take care of your customer support services.
In today’s demanding world, ensuring you have the right work-life balance is essential for keeping your stress levels down and ensuring all your work is completed to the highest standard without being rushed or delayed can be a challenge.
Sourcing the services of a dedicated customer support expert can provide a wide range of helpful assistance and support for your business. Customer support specialists are trained to keep your business in perfect running order and can help with customer support, virtual assist services, data entry, phone support, telephone handling — so you can focus on the big picture rather than the little tasks that you’re struggling to manage.
The beauty of freelance customer support is the benefit of being able to engage customer service agents who are remote and able to work without the need for a dedicated desk and resources at your office, saving you costs and the need for additional staff and resources costs such as computers, phone lines, and stationary.
Customer support agents can work remotely from anywhere globally, all they need is a fast Internet connection and to be available to manage your tasks at a time that suits you. Businesses around the world are benefiting from the convenience of engaging online tech and admin support that increases overall productivity and enhances customer satisfaction and project completion rates.
If you’re looking for a dedicated customer support member, the list of possible tasks are endless and include customer support, lead generation, data entry, excel, BPO, order processing, proofreading, financial research, accounting, database development, sales and much more.
Companies can enjoy the flexibility of a freelance customer service support member and engage an individual on an as needs basis or on going. The convenience and possibilities make engaging a customer service agent a viable and lucrative option to increase company productivity.
When you are in the market for engaging customer service support, ensure you take the time to interview the individual and give them some time to do a small task for you to see how they do. Usually, you will get a feel for whether they fit your business and if their customer service skills are suitable for your business needs.
Some tips for hiring a freelance customer support specialist:
Set an hourly rate that you’re comfortable with and engage the individual to work on a small project to get a feel for their business skills. Be mindful of the time differences; if you need work done by certain times ensure you are clear about this in your original discussions. Be very clear and concise about what you want and provide detail briefs so there all elements of the tasks are crystal clear. If your customer support agent is going to be on the phone with customers, ensure they have a good grasp on English that suits your customer base.
If you’re looking for one person, who is dedicated to providing assistance for your admin tasks at your office you can find the perfect customer support expert by visiting Freelancer.com.
Enjoy the benefits of freelance customer support as needed and find the perfect assistant for your business today at Freelancer.com