Customer retention definition by authors jobs
...each pizza they choose toppings individually and can instantly “copy” that pizza to speed-add another. They may also add drinks. 3. At checkout the app automatically deducts 20 baht per pizza and 5 baht per drink from the total, shows the final amount, and presents a Thai PromptPay–style QR code for payment. 4. After the customer scans and pays, the app captures the payment confirmation image / reference. 5. A single LINE message is generated containing: • customer name and the customer's business name (both stored in the app for reuse) • full order details, discounts applied and final total • the payment-confirmation image That LINE message is the only order-management channel I need—no in-app tracking re...
I run Click Cook, a growing local food brand focused on making health...freelancer who can: • Grow our Instagram and Facebook followers organically and through targeted strategies • Increase engagement and brand awareness in our local area • Drive real customer inquiries and sales (not just likes or followers) • Create content that encourages people to order, contact us, or try our service Primary focus: - Social media growth (Instagram & Facebook) - Content that converts followers into customers - Local audience targeting Secondary: - Basic paid ads to support growth and conversions - Simple local awareness campaigns We want measurable results: more followers, more messages, and more customer orders. Please share your approach and examples of s...
I'm seeking a talented and...experienced fashion designer to create a new line of sportswear for my brand. This line will cater to both men and women, and will include tops, bottoms, and accessories. Key Requirements: - Design innovative and appealing sportswear - Create designs for tops, bottoms, and accessories - Experience in designing for both men's and women's sportswear - Understanding of current market trends and customer preferences Ideal Skills: - Strong portfolio in sportswear design - Experience with both male and female athletic apparel - Trend analysis and market research - Excellent creativity and technical design skills If you have a passion for sportswear and can deliver high-quality, market-ready designs, I would love to see your portfolio and disc...
I’m building a steady stream of bite-sized, personal-development videos for TikTok, Instagram Reels and YouTube Shorts, and I need an editor who already knows how to make educational content go viral. Every clip must feel m...1080×1920 (H.264) along with the editable project file so iterations remain easy. Acceptance criteria 1. Hook established within the first three seconds. 2. Captions burned in, brand colors respected, no spelling errors. 3. Audio balanced for mobile; LUFS between –14 and –16. 4. Final file under 15 MB while preserving quality. If you have previous reels or shorts that cracked high retention or went viral, send me the links—your portfolio will carry the most weight. Let’s create content that turns a daily scroll in...
About atEaseAI: atEaseAI helps Customer Success and Account Management teams drive retention and expansion without manual effort. What You’ll Do: ~ Identify and bring in qualified SaaS leads (ICP below) ~ Run outbound (LinkedIn, email, etc.) and book meetings ~ Support the sales process and eventually close deals How This Works: ~ For your initial leads, I (founder) will run the demos ~ This acts as hands-on training so you understand positioning, objections, and pitch ~ Gradually, you’ll take over demos and closing independently Ideal Customer Profile (ICP): ~ B2B SaaS companies ~ Selling to small businesses & mid-market ~ Have Customer Success / Account Management teams ~ Focused on retention, expansion, and reducing churn ~ Typically...
Project Title: Excel-Based Training Registration & Management System (Professional Client-Facing) Project Description: “I need a professional, client-facing Excel workbook used for training registration, payment collection, and internal tracking. It must function as both a customer form and an internal management tool.” Required Deliverables (THIS IS KEY) 1. Multi-Sheet Workbook (6 Tabs) Tab 1 – Registration Form Branded layout (logo, colors) Fillable fields for: Student info Company info Course info (pre-filled) Payment terms section Travel disclaimer Seat limit notice Signature/date acceptance block Locked structure (only input cells editable) Tab 2 – Credit Card Authorization Cardholder name Billing address Card number, exp, CVV Authorization sta...
...in System strategy & implementation and as part of our client services we receive requests from our clients for website services). This project will be delivered in multiple milestones, starting with two service-based landing pages/funnels, followed by the full website redesign and development of the primary website. Key Requirements: - Proven experience with WordPress and Elementor (website/ landing pages will be done with elementor) - Strong capability in landing page and funnel design - Solid understanding of UX/UI principles and customer journey mapping - Ability to design and build conversion-focused websites - Experience optimising pages for lead generation and performance - Strong design/ visual skills; able to recommend and guide design. Project Sc...
...allocated to both sites in real time. When an item sells on either channel, the available quantity has to update instantly on the other. I’m open to whatever makes that happen—custom middleware, a purpose-built plugin, or an API connector you already have. I even have some ChatGPT-generated code that you’re welcome to review or refine. Wholesale-specific functionality I need from day one: • Secure customer accounts with full order history and parcel tracking. If you can suggest extra efficiencies—batch price updates, automated purchase-order generation, or similar—I’m listening, but those are bonuses rather than deal-breakers. Deliverables • WooCommerce wholesale site, live on my host, using the same category tree as the retail...
...variants such as size or finish. The checkout flow must feel seamless yet completely secure to reinforce the luxury positioning. Back-end management I need an intuitive dashboard where I can: • Add or edit products, upload media, and assign tags. • Create and manage variants (color, size, style, etc.). • Update stock levels in real time. • Track incoming orders, fulfillment status, and customer details at a glance. Key e-commerce features (must-have) 1. Secure checkout 2. Robust product variant handling 3. Effortless inventory management Please build everything directly within Wix (Editor X or the standard editor—whatever achieves the smoothest result) and ensure the hand-off includes clear guidance on maintaining content, updating p...
...app. Your task covers both sides of the fence: • In the app: build clean, production-ready flows for payment processing and payouts using Stripe’s latest iOS SDK. The UI is already in place; hooks for card entry, Apple Pay and instant payout status simply need reliable Stripe logic behind them. • On the server: stand up a small, well-structured Node.js backend (Express is fine) that handles customer creation, payment intents, webhook handling, and payout scheduling. The mobile client should talk to it through lightweight, documented endpoints and all secrets must remain server-side. I’m interested in developers who have shipped several Stripe-to-iOS integrations before and can point me to live apps, screenshots, or code snippets that prove it. Clean archi...
... We are looking for a high level UX UI designer working in Figma to help redesign and unify a multi vendor B2B ecommerce platform. Our main platform is Order Junky. It is a growing system that aggregates multiple vendors into one sales and fulfillment engine. The core problem Right now each vendor has their own custom storefront. That helps with branding but it creates a broken customer experience. Customers deal with multiple carts, fragmented checkout, inconsistent design, and no unified buying flow. We need to bring everything together into one seamless experience while still preserving each vendor’s identity. What we are building We are building a unified mono site experience where all vendors live under one structure. Instead of separate domains everything wil...
We’re looking for a reliable, detail-oriented Admin Assistant to support our growing e-commerce store. This role is a mix of customer service, store admin, and blog/content support. We’re looking for someone organized, proactive, and comfortable handling a variety of day-to-day tasks that help keep an online store running smoothly. Main responsibilities: * Respond to customer service emails and inquiries in a warm, professional, and timely way * Help with order-related questions, shipping updates, product questions, and issue resolution * Assist with general e-commerce admin tasks * Support product listing updates and basic website content changes * Help upload or format blog posts * Assist with basic SEO-related blog tasks such as headings, meta descriptions, i...
...the theme to be adjusted for responsive display, speed-tested, and connected to the payment gateways I will specify. Only seasoned Shopify professionals should reply; past work with large or customized WooCommerce stores will weigh heavily in my final decision. Senior-level Indian developers are strongly preferred, as time-zone overlap helps communication. Key deliverables: • Complete product, customer, and order migration without loss or duplication • Theme setup that mirrors the existing design as closely as Shopify allows • Verification that checkout, taxes, and shipping settings work end-to-end • Post-migration QA and a short knowledge-transfer session so my in-house team can manage the new store confidently I will share store credentials and time...
...heart of the site. Guests must be able to reserve a restaurant table, schedule a moving slot, or request an emergency call-out in just a few clicks. • The booking flow includes a secure payment gateway and an automatic confirmation email that reflects the service chosen. • Fast page speed, clear on-page SEO and structured data will help the site rank higher on Google and encourage genuine customer ratings. • Social-media links and share buttons should appear naturally on every page to drive traffic from Instagram, Facebook and TikTok back to the site. Deliverables 1. Responsive WordPress (or comparable CMS) website with separate menus/landing pages for Restaurant, Moving, and Emergency Services. 2. Fully configured booking module with integrated paymen...
...Aliexpress products that I need fully harvested for content-creation purposes. From each listing I only require the official product photos and any product videos—no customer review photos. Everything should come back to me in ready-to-use JPEG for images and MP4 for videos, preserved at the highest resolution Aliexpress serves. Please pull all files directly from the product gallery and video carousel, avoiding watermarks or compression wherever possible. A light file-name convention that ties each asset to its product URL or SKU will make downstream editing much easier for me. Deliverables: • Folder structure or archive segmented by product (one folder per listing). • Inside each folder: all JPEG images and any MP4 videos found. • A simple CSV ...
...organized Sales & Virtual Assistant to support our growing business. This role combines administrative support with sales responsibilities, making it ideal for someone who is detail-oriented, proactive, and confident in communicating with clients. Key Responsibilities: Assist with daily administrative tasks and business operations Manage emails, calendars, and scheduling appointments Handle customer inquiries and provide excellent client support Support sales efforts, including lead generation and follow-ups Maintain and update CRM systems and client records Prepare reports, presentations, and sales documents Conduct online research and data entry tasks Assist with social media management and marketing tasks (if needed) Requirements: Proven experience as a Virtual Assista...
...generation • Returns management flow (user-friendly and scalable) Ideally experience with tools like: • Shopify Shipping / external APIs • Third-party logistics integrations Customer Account Area Custom “My Account” dashboard where users can: • Track orders • View order history • Manage personal data • Clean UX aligned with premium retail standards Advanced Search Implementation of an advanced search system: • Predictive search • Filtering (category, size, etc.) • Fast and intuitive UX Experience with tools like: • Algolia or similar is a plus Chatbot Assistant Integration of a primary chatbot assistant: • Customer support • Product guidance • Potential AI-based interaction Multi-langua...
I need a straightforward mobile app that runs smoothly on both iOS and Android. Its core job is to let me record every ice sale in seconds: • I select (or add) a customer and their pre-saved price per 1 kg, 3 kg, and 5 kg bag auto-fills. • I type the quantities sold and the app instantly shows the line total and the grand total. • At any moment I can open a dashboard that sums all sales: one view groups them by day, another rolls them up by calendar month. A small back-office screen must let me: – create, edit, or deactivate customers and their individual price lists; – correct any mistaken sale; – back up or export the raw table (CSV or similar). I’m open to your suggestion on the underlying data store—MySQL, S...
I’m looking for a responsive live-chat agent who can handle general customer inquiries with speed and professionalism. All interactions must be covered in Arabic, French, and English, keeping tone polite and solution-oriented at all times. Key points • Support channel: Live chat only—no phone or email work. • Inquiry type: General questions about our products and services, typical turnaround expected under one minute per message. • Platform: I’m open to any reliable chat tool. If you have a favorite (Zendesk Chat, LiveChat, Intercom, Crisp, etc.), let me know and explain why it fits. I’m also happy to adopt a new solution you can set up quickly. Deliverables 1. Daily coverage during the agreed shift window (please propose your availabil...
...request in my app. The app then automatically deducts 20%, rounds up to the nearest whole dollar, and generates a ready-to-send quote (for email or text). If the customer accepts the quote, I manually change the status from “Quote” to “Confirmed” in the app. The app then generates a ready-to-send confirmation message (email or text copy-paste format). This manual step is time-consuming and keeps me tied to my phone even while driving. What I Need A clean, minimal redevelopment that keeps the current simple workflow but automates the pricing and quoting process. Core Requirements (MVP – Must Have): Keep or improve the existing customer-facing web form (same fields). Automatic pricing – Calculate the final price instantly upon form submiss...
...know: the offer is a guided City Tour, and for now I want to concentrate on Airbnb rather than spreading effort across multiple platforms. What I need from you is the complete set-up of the experience page, including: • A clear, persuasive description that walks guests through a detailed itinerary—highlights, timing, meeting points, and any hidden gems we’ll cover. • Guidance on structuring customer review prompts so I can start gathering social proof from the very first booking. • Configuration of all available payment options within Airbnb to remove any friction for guests. • Advice on photo selection, pricing tiers, scheduling and any platform-specific tips that improve ranking and visibility. Once everything is live, I should be able to...
...assistance. Customer Dashboard: Users should have a personal dashboard to track bookings, payment history, documents, and project updates. Builder Dashboard: Builders should have full control to manage projects, inventory, pricing, offers, leads, and customer interactions. AI Integration: Smart recommendations, lead behavior analysis, automated responses (especially via WhatsApp/chat), and personalized property suggestions. Multi-Platform Access: The system should be fully responsive and available as both a web platform and mobile app (Android & iOS), with a clean, user-friendly interface and strong data security. The goal is to create a modern, all-in-one digital real estate marketplace that simplifies property buying, enhances transparency, and enables direct builder...
I'm seeking a landing page creation expert to attract clients for our social security law services. The prima...The primary goal is to convert visitors into potential customers and drive them to direct contact via WhatsApp. The page must be visually appealing, optimized for mobile devices, and offer fast loading speeds. The content should highlight the benefits of our services—such as retirement, pensions, welfare benefits, and customer testimonials—and include clear calls to action that encourage immediate contact. It is essential for the landing page to convey trust and credibility by reflecting our legal expertise. The freelancer will be responsible for the design, development, and implementation of the page, ensuring that every element functions perfectly...
WE ARE HIRING! We are looking for talented individuals to join our team! Open Positions: - SEO Specialist - Customer Service Mandarin language Requirements: - Mandarin speaking is a plus (for customer service) - Fluent in English - Relevant experience in the applied position - Able to work under pressure and meet targets Special requirements: - Have a Telegram account (we work for Telegram) - Have a CV with personal data in PDF format *If you don't meet the special requirements above, please skip this application. We only need people who are serious about their work and committed. Benefits: Base salary: $360 Performance bonus up to: $320
...a comprehensive CRM software tailored to my business needs, with advanced AI capabilities integrated directly into the system. The goal is to create a smart, efficient, and scalable platform that not only manages customer data but also automates workflows, improves lead management, and enhances decision-making through AI insights. The CRM should include features such as lead tracking, customer interaction history, sales pipeline management, automated follow-ups, and reporting dashboards. Additionally, I want AI to assist with tasks like predictive analytics, lead scoring, customer behavior analysis, and automated communication (such as smart replies or reminders). The system should be user-friendly, secure, and accessible across devices (web and mobile). Customizati...
...company handle every sale from the moment a customer places an order through to final dispatch. The core focus is streamlined order processing—capturing the order, walking it through our internal steps, and recording the outcome—so our team can stop juggling spreadsheets and email threads. A crucial requirement is automated order-confirmation emails. The moment an order is logged, the system should pull the customer’s details, generate a clear confirmation message, and send it without anyone on my team touching a keyboard. While real-time tracking and historical reporting might be nice next steps, today I only need the confirmation workflow rock-solid and reliable. Here’s the flow I want to see working end-to-end: • An operator (or the customer...
...for a striking, photo-driven landing page. I want my cover page first page or home page to have the search and menu keys on the left side with Nuttin Butt Bullys in the menu and the check out key on the right. I want my menu key to have dropdown that you click on that will take you to the product page that it says. One the main page it will describe who I am list a discount for a first time customer and the charity work we will be doing to help those in need in our community to help keep thier pet. I started on this and have two stores started I just got aggravated • Create intuitive navigation from that cover page into the product pages. • Organise products so I can continue adding or editing items myself without touching code. • Optimise the theme for mob...
...detail-oriented Chat Support Specialist to join a growing digital content business. This is a fully remote freelance opportunity with flexible hours. Responsibilities: Manage and respond to incoming messages from subscribers in a timely manner Maintain engaging and personalized conversations Follow communication guidelines and tone of voice Identify opportunities to increase user engagement and retention Collaborate with the team to improve messaging strategies Requirements: Strong written English (B2+ or higher) Good communication and interpersonal skills Ability to adapt to different conversation styles Availability for flexible shifts Previous experience in chat support, sales, or community management is a plus What we offer: Remote work from anywhere Flexible s...
...preferences across key EU countries, hands-on wine sales strategy that turns those insights into orders, and ongoing customer relationship management that keeps distributors, importers, and on-trade partners engaged long term. Because this is a senior-level remit, I expect you to arrive with a network, a proven track record of closing multi-container deals, and a solid grasp of EU compliance, Incoterms, and freight options. I’ll provide technical sheets, cellar access for virtual tastings, and prompt support from our logistics coordinator; you deliver a market entry plan, a ranked prospect list, and the first purchase orders on agreed timelines. Success will be measured by: • A clear written market report with actionable segmentation. • Signed distrib...
We are looking for a talented Instagram Reels Editor with strong expertise in short-form viral content creation. -Proven experience editing high-performing Instagram Reels / YouTube Shorts -Strong understanding of hooks, retention, pacing, captions, and viral-style editing -Creative transitions, motion graphics, subtitles, and engaging cuts -Ability to turn raw ideas into premium, professional short-form videos -Knowledge of current social media trends and algorithms Fast turnaround and reliable communication Preferred: -Persian / Farsi speaking (highly preferred) -Understanding of bilingual content (Persian + English) is a plus -Experience with business, motivation, finance, or educational content is an advantage Project Goal: Build a premium Instagram page focused on business, ...
I’m looking for an experienced Google Ads specialist to set up and manage advertising campaigns for multiple online service websites (4 websites) targeting the Romanian market. Our budget is 250$ per month, for full SEO and full Google ads(no just 25 keywords per website), for all 4 websites. The objective is profitable lead generation and customer acquisition, not just traffic. This can become a long-term collaboration, as campaigns will be scaled across multiple projects. ✅ Websites The collaboration will cover 4 different service-based websites, each targeting customers in Romania. Campaigns may include: Top up SIM's lead generation local services online document / digital services ✅ Scope of Work Google Ads account audit or setup Campaign creation (primarily Searc...
I’m ramping up our Employee Voluntary Benefits division and need a seasoned sales professional who can take the lead on growth while keeping service levels high. Your first responsibility is pure production: drive new group cases and upsell voluntary lines to our existing book. My immediate goal is to expand the customer base and lift overall sales volume, so everything we do has to point in that direction. Here’s how I see the first phase unfolding: • Digital marketing campaigns – craft the messaging, choose the right paid and organic channels, and launch quickly so we have measurable pipeline activity within the first month. • Cross-selling our current client roster – build a lightweight playbook, train account reps on positioning, and monito...
Hi, I want to build a recovery booking platform/app called Apex Rescue. I already have visual mockups and I want the final product to follow that same black, blue, and white premium style. The idea is a roadside recovery and vehicle transport platform with three parts: 1. Customer app / website Customers should be able to: - request recovery - share live location - enter pickup and drop-off address - choose vehicle type - describe the issue - upload photos - see an estimated price - confirm the booking - track the driver live - call or message the driver - view booking history 2. Driver app Drivers should be able to: - sign in - go online / offline - receive job requests - accept or decline jobs - see pickup and drop-off details - use navigation - update job status - track earnin...
...sticker taps, link clicks, and retention) and translate them into next-step tweaks we can act on quickly. If Canva, InShot, or native Instagram editing tools are already second nature to you, you’ll be right at home. When you introduce yourself, focus on your experience building Story-driven engagement for other brands: before-and-after metrics, any creative approaches that worked particularly well, and how you adjust strategy when numbers plateau. No need for a lengthy proposal—evidence of prior success will speak louder. Deliverable milestones • Weekly Story content plan and asset list • Daily Story uploads (Instagram first, then cross-shared to Facebook where appropriate) • End-of-week performance snapshot with actionable recommendations Qua...
...detail-oriented freelancer to support our children’s brand with customer service and blog writing with SEO knowledge. What you’ll help with: * Respond to customer service emails and messages in a warm, professional, and helpful way * Help answer common questions about orders, shipping, products, and policies * Write blog posts that are clear, engaging, and optimized for SEO * Do basic keyword research and suggest blog topics based on search intent * Add internal links, meta descriptions, headings, and other basic SEO elements * Help improve and refresh existing blog content when needed * Keep communication organized and accurate What we’re looking for: * Strong written English * Experience in customer service and handling customer inquiries...
I’m ready to remove the repetitive work from my customer-support queue and need an experienced RPA developer to build, test, and deploy a bot that handles the routine interactions now tying up my agents. The focus is customer support automation; together we’ll pinpoint the exact workflows—anything from triaging incoming tickets and pulling account data to generating quick FAQ replies—and translate them into a robust, fully documented software robot. You’ll recommend the most suitable RPA stack (UiPath, Automation Anywhere, Blue Prism, Power Automate or a comparable tool), map the process, create reusable components, and make sure the solution slots neatly into the cloud-based help-desk platform we already use. Reliability, clear error-handling, ...
I’m ready to turn my existing customer list into repeat buyers through a tightly-crafted drip sequence. I need 7–10 individual emails that read professionally from subject line to signature, each flowing naturally into the next. Goal Increase sales by nurturing people who have already purchased from us, highlighting complementary products and limited-time offers without sounding pushy. Structure • Emails 1, 3–7 (or up to 9) should educate, add value, and subtly remind recipients why we’re their best choice. • Exactly two of the emails must feature a soft call-to-action—think “learn more,” “see what’s new,” or “check your account.” • One email, placed toward the end of the series, ...
...instead of physical items, the “products” will be our professional services. The site has to let visitors browse, choose a service, reserve a slot, and pay in one smooth flow. Core features required: - Booking system tied to each service, with calendar availability and payment gateway. - Dedicated service pages that let me add rich descriptions, pricing tiers, and upsells from the CMS. - Public customer-review section for every service, star rating and text comments included. - Secure client portal (login, dashboard, document upload, messaging). - Careers page with an easy back-end for posting new roles and receiving applications. - Investor relations area for reports, press releases, and contact information. The finished site should have a corporate look ...
...contact for Polish customers and potential business partners who reach out through social media ads, making the first approach easier and removing issues such as language barriers. We hope you can act as the first local contact, exchange the first few messages with interested people in Polish, and forward the leads to us for further handling. Inquiries may come through WhatsApp, email, and sometimes by phone. Leads come in irregularly, so this is a side role rather than a full-time position. We would also like you to have a local Polish WhatsApp number to use. We are looking for someone who understands Polish social media and can help with local communication, ad optimization, and improving campaign performance so that we receive inquiries from suitable people or companies. ...
I’m looking to understand exactly where in the world my current and potential visitors come from so I can tailor content, language options, and campaigns for the site more effectively. The priority is an in-depth customer-demographics study focused on geographic distribution at an international scale. Here’s what I need: • Extract and interpret location data from any analytics already running on the site (Google Analytics, Search Console, Meta Pixel, etc.). • Enrich that data with external sources—think SimilarWeb, Statista, census datasets, or social-media insights—to fill gaps and verify accuracy. • Segment the audience into meaningful regions or country clusters, highlighting volume, engagement metrics, and purchase intent where availa...
...WhatsApp-based N8N chatbot for business communication and customer support handling. The chatbot should be able to identify the sender, understand the purpose of the message, maintain session context, and route the conversation correctly. The system should handle different sender types such as customers, partners, support staff, admin, and unknown numbers. It should support support complaints, complaint status requests, sales enquiries, renewal / AMC enquiries, general information, partner-related requests, and internal staff/admin actions. For complaint cases, the system should capture the complaint, avoid duplicate ticket creation, register the case, notify internal support staff, and later communicate resolution back to the customer. For non-complaint enquiries such a...
...focused on customer data: names, contact details, order notes, and any additional fields I specify. Consistency in column headers, validation of obvious errors, and tidy cell formatting are essential. Alongside the data work, you will support me over chat (text only, no voice) to clarify requirements, flag inconsistencies you discover, and confirm completion. I respond quickly and appreciate proactive communication. Deliverables for each assignment: • Typed Word or Excel files mirroring the original online forms or web pages • CSV/XLSX customer data sheets, fully organized and error-checked • A brief chat summary noting any issues resolved or outstanding If you are meticulous, comfortable sourcing data from websites, and confident in turning it into w...
...qualified meetings per month. You will be pitching a premium £5,000 setup service that transforms clinics from one-off treatments to predictable, recurring membership models. Key Responsibilities: • Strategic Prospecting: Identify and reach out to high-end med spas and aesthetic clinics via Instagram and Google Maps. • Consultative Outreach: Educate decision-makers on the value of patient retention, ROI-focused apps, and financing methods. • Lead Qualification: Warm up "top-tier" leads and ensure they have the budget and interest for a premium investment. • Conversion: Book high-quality sales meetings directly into our scheduling system. Requirements: • Communication: Exceptional English skills and a proven track record in sales or ...
...functions, and shared-sheet collaboration is essential because we work almost entirely in Google Workspace. Second, customer support: you’ll reply to incoming email queries and handle scheduled outbound or returned phone calls. The tone should stay friendly, clear, and solution-oriented while aligning with the brief response templates I provide. When issues fall outside a template, I expect you to summarize the situation, propose a draft reply, and flag anything that needs my approval before sending. I’m looking for someone who can: • Maintain 99%+ accuracy in Google Sheets data entry • Respond to customer emails within 4 business hours • Return or receive short customer calls during US Eastern business time Deliverables wil...
I need a reliable virtual assistant to take over day-to-day administrative work while also handling first-line customer support. Your typical week will include managing calendars, preparing and formatting documents in the Microsoft Office Suite, updating spreadsheets, and responding to basic customer queries that come in through email or our ticket system. You will also keep tasks moving inside our project-management space—think assigning due dates, checking progress, and nudging team members when something slips. Familiarity with tools such as Trello, Asana, or a comparable platform is essential, as that’s where most of our collaboration happens. Accuracy, clear written English, and a friendly, solution-oriented tone with customers are critical. If you alre...
...IMAP (no Zoho CRM API for emails — token conservation) • Automatically classify incoming emails: customer inquiry / partner mail / invoice / other • Extract relevant information and push it into the CRM • Auto-generate reply drafts via Claude 3. Invoices & Quotes • Automatically create quotes in Zoho Books from CRM deals • Generate invoices based on customer data and deal information • Mirror status changes (Quote → Invoice → Paid) back into the CRM 4. CRM Updates • Automatically create or update contacts in Zoho CRM from incoming emails • Auto-update deal status after actions (email sent, quote created, etc.) • Populate tags and notes with AI-generated summaries 5. Partner & Customer Comm...
I need an experienced Sales Development Representative who can own outreach across emails, LinkedIn and live calls with the single aim of filling my calendar with qualified discovery meetings. You will research prospects that match our ideal customer profile, create personalised messaging, run multistep sequences and pick up the phone when needed to push conversations forward. Qualification rules are simple: the prospect must fit the right company size, operate in one of our target industries and be located in the agreed geographical regions. When those boxes are ticked, you book the meeting directly into my calendar and pass clean notes into our CRM. I work with HubSpot, Sales Navigator and Apollo, so familiarity with similar tools is a plus. Creativity in copy, a confident phone...
I want to bring an experienced (Arabic & English) E-Commerce Senior Executive on board who can take full ownership of our web-store and marketplace presence. The role spans the entire online sales funnel: shaping our sales strategy, keeping every product listing accurate and appealing, controlling inventory flow in real time, and steering daily customer-service interactions. In short, every piece of the ecommerce backend will sit under your watch. Because stock availability directly drives our revenue, deep, hands-on inventory management expertise is non-negotiable. You should be fully comfortable with the major marketplace dashboards, catalog bulk-upload tools, and any modern OMS/WMS platform. If you also bring strengths in digital marketing or CRM, that will only sharpen the ...
I’m ready to refine the core of my restaurant’s brand and need a clear, compelling Vision & Mission that we can rally behind for the next 3–5 years. The story must spotlight customer experience above all else, specifically the friendly, personable service that keeps guests coming back. Every line should also carry a subtle sense of elegance and sophistication so diners feel they’re stepping into something special the moment they arrive. Here’s what I’d like delivered: • A concise, powerful mission statement (one to two sentences) • A forward-looking vision statement that charts where we’re headed in the medium term Both pieces should be emotionally engaging, easy to remember, and fully aligned with our brand voice....
