Some inbound calls are handled by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ... - change the type from "email-external" to "phone" - assign to an already existing customer, if possible (e.g. matching phone number) - beautify
An unser OTRS 5.x soll als Kunden Backend die Datenbank der CRM Software Cobra angebunden werden (lesend und keine Datenkopie, sonder live Zugriff) Diese liegt als offene Microsoft SQL Datenbank vor (MSSQL).
In need someone to an step by step tutorial how to install configure, optimize and integrate OnlyOffice Community, OnlyOffice Online Document Editor and OTRS on Ubuntu LTS that is installed on Proxmox virtual environment LXC container.
We would like to find an experienced freelancer with access to a OTRS Free or OTRS Business platform ([url removed, login to view]) to develop and test a PHP script to perform some basic queries to the OTRS CMDB. The only objective of this task is to configure the connection to the CMDB (webservice, API, direct access to the database, etc.) and perform
...administration of servers on Linux (Ubuntu) or Windows based 70% necessary. [Minimum Experience of 6 months with Linux Ubuntu]<br />-Familiar with ticketing systems (such. As OTRS) and / or dispatching tasks<br />-Ideally experience in the following areas: Messaging Services, Telecommunication Services, IT Services<br />-Quick learner and structured thinking<br
Get the latest OTRS 4 ([url removed, login to view]) to run an on given PC (WIN2012 essential IIS 8.5, MSSQL Express) via teamviewer and update a productive OTRS [url removed, login to view] installation on MSSQL to OTRS 4.x. Steps are: - Install Perl - Configure IIS (8.5) to run with perl - Install latest OTRS 4 Version - Configure OTRS for IIS and MSSQL ...
I need to convert from one Problem Tracking system to another. I want to convert my current Issue tracking system from: (En...convert my current Issue tracking system from: (Entertrack) [url removed, login to view] to (OTRS) [url removed, login to view]
We have decided to use OTRS as our ITIL compliant service desk system. [url removed, login to view] The OpenSource version (not the paid for Business suite). OTRS is installed and patched to the latest version, the additional ITIL modules have also been installed. We need some help in configuring the platform to the best practice, things like streamling
...operación de servidores Linux (de preferencia CentOS/Red Hat)•Operación y monitoreo de redes Cisco.•Herramientas de monitoreo de servidores y redes•Plataformas de gestión de tickets OTRS o similar (deseable)•Metodologías de troubleshooting (deseable)•Conocimientos de telecomunicaciones 1.3.- Experiencia:•Deseable experiencia previ...
It is necessary to solve following tasks: 1) Asterisk integration with OTRS (OTRS will create request, when someone calling for extension number 200) 2) Asterisk - configure Zoiper client push on a Windows Phone