Otrs jobs
...developers with lots of experiences in Perl development your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) you are a master of using docker to run, develop and debug perl? if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement a simple Znuny extension Delivery: - in git (we will share you a git repository) - tested on your docker + a clean docker init instance - you share a script in git, which can create the for installation into OTRS Payment goes in Milestones on predefined estimates This is a hourly project but you have Milestones? yes, we expect to have
We are looking for a Znuny REST API expert your tasks will be to provide us as preferably Postman (also possible as bash-cur...as preferably Postman (also possible as bash-curl, bash-wget) following or similar tasks: - create a new Queue folder (via REST API) - create a new group (via REST API) - create a user with user/admin-provided password, but password must be changed on first login (via REST API) mandatory! - you have used already multiple times OTRS/Znuny REST api and you know what needs to be done. We will ask for this to demo in a video call! - if you have no experience with OTRS/Znuny rest api, we will only hire you as fixed price and clean short frame deadlines - you have already your own hosted or locally installed Znuny instance (we will not provide it to you f...
you have multiple years of experience with OTRS or Znuny? you know how to configure the ticketing properly? You know how to automate standard processes in ticket handling? you know how to establish processes? of course all with OTRS/Znuny? You know how to use docker? you may be a perfect match. Your tasks will be: - consultancy how to solve specific issues - consultancy on how to automate service desk - implementation of automation + processes File your application. We will invite you into an interview, there you explain some basic concepts and afterwards we award you the task. Expected effort: 5-10h per month If you can handle more tasks, we may share you also more work about it.
you have multiple years of experience with OTRS/Znuny? you know how to configure the tickeing properly? You know how to automate standard things? you know how to establish processes? of course all with OTRS/Znuny? You know how to use docker? you may be a perfect match. Your tasks will be: - consultancy how to solve specific issues - consultancy on how to automate service desk - implementation of automation + processes File your application. We will invite you into an interview, there you explain some basic concepts and afterwards we award you the task. Expected effort: 5-10h per month If you can handle more tasks, we may share you also more work about it.
Looking for an OTRS OTRS ticketing tool customization
your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement: On TicketZoom view we need a additional button "Report spam" on the level of articles. (link to TicketZoom: https://<>/otrs/;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if
your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement: On TicketZoom view we need a additional button "Report spam" on the level of articles. (link to TicketZoom: https://<>/otrs/;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
Need to have real experience with OTRS. Whoever didn't work on OTRS projects, please DO NOT apply. Need expertise in developing custom OTRS functionality, configuring, upgrade and data migration.
Manpower required for 100 hours for customization of OTRS, which is a perl based help desk management system.
The project is the configure the following tools on our network 1) PfSense Firewall 2) Zabbix Network Monitoring tool 3) OTRS Helpdesk tool 4) Implement OpenIAM We prefer an engineer who can be onsite at Tirupati, Andhra Pradesh, India and implement the mentioned solutions.
Please check out our website We need writers who can write both technical how-to's as well as bussiness benefits and key features of tools like Nagios, OTRS, Prometheus, Zabbix etc... PLease refer to our products page for entire list. Would require one article per week.
Hello Max, I looking for some one to install OTRS ticketing system. Do you have the experience? How long will it take to set us the environment and complete the installation? How much will it cost ?
we search a professional writer who is able to research and write exceptional content. You need to have OTRS background or very good background in IT service management to be able to handle this jobs! Also you need a running OTRS instance to be able to verify and to create screenshots for the articles ! your task will be - to suggest us content ideas with focus keywords - to suggest us the article headline - to suggest us the content headlines - you get confirm from us - to finally write the article the requirements: - you are master in english grammar and spelling - you have good knowledge about SEO research - you will need a running OTRS instance to create also screenshots - the articles provided are of high quality - the articles do not contain filler sentences t...
...- you are master in english grammar and spelling - you have good knowledge about SEO research - you will need a running OTRS instance to create also screenshots and to explain about OTRS - the articles provided are of high quality - the articles do not contain filler sentences to reach a word count - the articles do not contain filler words to reach a word count you provide with your bid: - provide us a video there you explain some basics on frontend and on admin-backend about otrs, to prove you have knowledge on otrs - ensure you use the mic, where you explain the things with your voice - share us a existing article, which you have written about ITSM/IT governance/OTRS - you share us your bid per wordcount in the bid description You have no screenre...
We have an local project where we use OTRS as a platform. We need OTRS 6.0 extension of module functionality (Development). More detailed description you could find in the file attached.
I need a system administrator linux to install and configure OTRS and SMTP server and every thing that is needed to run the OTRS (db, perl, etc). OTRS is very basic configuration, 2 users, 7 queues, 7 pop account to pop. SMTP serveur must be secured, and will be used for OTRS and for sending email from different websites (prestashop and wordpress).
...configure mattermost to use nginx as proxy - configure mattermost to use http/2 - configure mattermost to communicate with clients only via https - configure apt autoupdates for security updates to install them automatically on availability - configure a or .httaccess which redirect to the specific https mattermost page --- redirect url: to --- redirect url: to <mattermostFrontend> you deliver a well documented/commented bash script with a description what is done in the next step to make reviews possible you deliver into a git repo Outlook - if you do a good job on supporting our team, we are open to integrate you into regular
...install all required packages for OTRS latest 5.x ( with hint from ) - install latest mariadb 10.5 - install phpmyadmin - configure phpmyadmin to be only accessible via https - configure phpmyadmin to be accessible from specific networks (, , ) - install httpd/apache - download latest OTRS 5.x via wget - install latest OTRS 5.x - init the database for OTRS accordingly - install dependencies for perl for executing scripts in OTRS --- /opt/otrs/scripts/ --- /opt/otrs/scripts/ --- sudo -u otrs /opt/otrs/bin/ start --- sudo -u otrs /opt/otrs/bin/ start --- sudo -u otrs /opt/otrs/bin/ Maint::Ticket
We are a small tech company working with OTRS installation and customizations using the Community Edition version. Eventually, we need small implementations for our customers, from single-sign-on to simple integrations with other tools. We look for OTRS experienced developers that can work with version 6.0.
Hey there, we want to automate our invoicing process a bit more. So we got the following: Ticket-System called "OTRS" (Data can be queried via PostgreSQL) ERP for Invoicing called "dolibarr" (Data can be posted via REST-API) What has to be done: Build a Dashboard that we can select articles from the ticket-system, get additional information from the ERP-REST-API, create the Invoice in the ERP via REST-API and make an update statement to the ticket-system sql so the article is marked as What we can provide: - Ready Working SQL Statement for selecting the needed information from the ticket System - Ready Working Reqest from the ERP-API for the needed additional Information - Ready Working Posting-Request from ERP-API for invoice creation - Ready Working SQL Sta...
I need fix a bug on operational system startup of a Virtual Machine Linux with the Debian system. After a reboot, the screen of boot has the following errors and the system does not start well. 1- starting postgreesql 8.4 database server: mainsh: cant open /dev/null 2- starting open bsd secure shell server: sshdPRNG is not seeded 3- init id 2 respawning too fast disabled for 5 minutes init id 3 respawning too fast disabled for 5 minutes init id 4 respawning too fast disabled for 5 minutes
i need somebody to check on my linux Server, i have several Server like open vpn, webserver, OTRS, ownCloud Things like that and i need help and suggestions to set up a mailserver. like what mailserver to use, what Linux System, spam protection. maybe my existing mailserver, froxlor on ubuntu can be updated and improved so i dont Need to set up a new mailserver.
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x compatibility Delivery: - in git (we
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x compatibility Delivery: - in git (we
I am looking for complete OTRS community edition setup & training on same. Please quote me accordingly.
We are have a cloud ESB, based on NATS with intellectual layer and set of adapters to external systems. We are integrate ITSM systems like HPSM, Remedy, ServiceNow, OTRS etc. We are need to organize monitoring system on Prometheus and Grafana for proactive contol helth of our service. We are use: - NATS - MongoDB - PostgreSQL Monitoring with 7-10 sensors will be will be enough (dashboard with simple drilldown and alerting to e-mail and our API)
We started working with OTRS this Feb. Some settings still need to be edited, but more importantly we need 2-3 processes automated with the "Process Management" in OTRS. IT's simple steps, beeing aprooved or done and then the ticket goes in new states to new departments. All documented in the attached file. File will be translated to english, right now it's in german. We are looking for somebody to first program this two processes and then we will new processes in the future.
We have an integrated Platform. however we have 3 task incomplete which we are seeking for an ex...to help us. Task 1: - Nagios as a Monitoring to be able to collect all details information of a (any) hardware. (Example: Serial number, Hard disk capacity etc..) - Export those detail information to a CSV file in order to use it later during our OTRS import Task 2: - Have the exported Nagios CSV file converted in a supported format in order to import it in OTRS CI (Config Item - in CMDB) - Ability to import batch of devices (Hardware) in OTRS-CI using the same csv file. Task 3: - Once the Config Item is defined and setup in OTRS, OTRS should be able to link each ticket automatically to its own Device (CI) using a unique ID such as Serial number e...
Help setting up initial OTRS community version on Centos 7 (VPS), configure outgoing SMTP-TLS mail. Linux Sysadmin, Perl, and previous OTRS experience required. ( )
Help setting up initial OTRS community version on Centos, configure outgoing SMTP-TLS mail. Sysadmin previous OTRS experience required.
Installation and configuration of OTRS. On-premise Server. We provide the server and description of Functions and List of operators and clients
Hi Adrian P., We are a small IT-company and would like to start using OTRS as Ticketing System. We saw it also offers Workflow-Taskmanaging. Which we would like to use later. We would like to discuss with you what we want and if you can set that up on one of our servers remotely. Fixed or hourly rate can be discussed once you have understood what we need.
...custom JS included by the OTRS ticket system which is based on Perl. Problem is that since an update I am missing a JS variable from the core system. This JS script loads extra options into the ticket compose views. In this case a wizard with lots of input options to generate a text template. The extra options show dependent on the response template (ReponseID) that the user has selected. Also it does remember the selected wizard options for this ticket so the user can reopen the wizard and regenerate the text over and over until it is correct. To make this work correctly I need * ResponseID to know which template we are having open * TicketID and UserId to remember the settings for this specific ticket and user Actual task here: Since a previous update of the OTRS sy...
Requirements Create a document to describe how to do the below, using step by step approach and screenshots Configure the system if needed, and document configurations of OTRS and/or ubuntu to outgoing emails to customer/requestor, after ticket creation emails, upon ticket creation using the customer portal by a customer, and in turn create a ticket in a queue based on received email ticket based on email being sent to a specific email address Success criteria • System is able to do what is listed in the requirements section above • The steps are clearly documented
We are a service provider company on Brasil and we want to set up a hosting platform to offer OTRS instances for our customers free of charge. We have the infrastructure but we need the following: Develop a project to automaticaly deploy OTRS instances as needed. The instances need to be created and managed thru a web browser
Hi Guys, we are using OTRS v3 with Debian8 we are need a Freelancer now, who upgrade OTRS to the last Stable version
you are a OTRS expert? you know how to automate processes in OTRS? you know how to configure OTRS for a high degree of automation? you have at least done 15 productive OTRS setups, which you can share explain and share as a prove of your expertise? You can share us a teamviewer or similar screensharing tools your expertise by showing us around on a existing OTRS system? GREAT! you could be the right person! Share us in your proposal along with the answers to above questions following details: - your possible dates to present your OTRS - your average amount of tickets arriving per day - your business areas in which you use OTRS to support you - your automation steps you have done with OTRS Please note - your proposal rate is not a p...
Hi, We have OTRS installed ourself. But need help in few customization in fields to support ITSM and reporting.
We are using OTRS 5. We currently have only email notifications that can be trigger. We need to trigger SMS notifications aswell. It is to be done thru web services function of SOAP/REST.
...E-mails shall be automatically be merged by the order number into one existing (oldest) ticket. Preferably we would like to use Java, alternatively (second choice) perl. Here some first insights of how it could be possible: Also we search for consultancy of using advanced features of OTRS. So you are a developer and you have many years (at least 4 years) experience of real handson usage on OTRS? Great file us a proposal. How do we work? we have a private gitlab repository, which we will use for data and issue exchange. You are not able to use the private repository? Simple: do not apply! Budgets and rates Place your offer independently of our offer. We do not disclose our budget nor do we disclose our rates which we are
we need someone on a contract to maintain our OTRS ticketing instance which includes troubleshooting, upgrades, custom config, etc
1. Freeside Billing System Setup with PostgreSQL DB 2. Integrate Freeradius into Freeside 3. Integrate A2Billing 4. Integrate Mikrotik Hotspot Billing with Freeside & Freeradius 5. Provisioning Mikrotik Router ( Create Queue Tree to Limit user speed - VPN services) ...System Setup with PostgreSQL DB 2. Integrate Freeradius into Freeside 3. Integrate A2Billing 4. Integrate Mikrotik Hotspot Billing with Freeside & Freeradius 5. Provisioning Mikrotik Router ( Create Queue Tree to Limit user speed - VPN services) ( critical) 6. Enable COA support within Freeradius and Freeside for FUP (Fair Use Policies) 7. Provision Export for Cpanel Server 8. Integrate OTRS for ticketing instead of RT 9. Provisioning Export for Ubiquity Devices 10. IPV6 Billing Support for Fre...
