Servicenow jobs

I need a ServiceNow specialist to stand up a workflow-driven data fabric that automatically enforces my data-governance policies. The primary goal is to turn manual checks into repeatable flows so data quality, access rights, and compliance evidence are handled without human intervention. Scope of work You will connect ServiceNow to three kinds of sources I already maintain—traditional database systems, cloud storage buckets, and several third-party applications that expose REST or SOAP APIs. Once the data is flowing, configure Flow Designer / IntegrationHub (or comparable ServiceNow tooling) to: • run data-quality rules as records land, raise issues, and route them for remediation • apply fine-grained access controls that respect existing role hi...

I need an experienced ServiceNow developer who can own our integration work for the next three months and possibly longer. The focus is on building and stabilising connections between ServiceNow and several external systems while keeping our CMDB and ITSM data in sync. Key objectives • Design and script integrations—primarily REST and SOAP APIs—leveraging Integration Hub where it adds value. • Set up and troubleshoot the MID Server end-to-end, including secure network placement, credentialed scanning, and performance tuning. • Implement and manage authentication flows (OAuth 2.0, Basic Auth, certificate-based) to keep our traffic secure. • Write clean JavaScript and Glide code to automate workflows, transform payloads, and eliminate ma...

...supporting an enterprise client’s Data Strategy and Implementation initiative as they transition from Azure SQL-based architecture to Enterprise Data Platform (EDP) on Azure Databricks. Key Responsibilities • Design, develop, and maintain data models and mappings aligned with IT4IT standards and Open Group frameworks. • Analyze and structure data from key enterprise IT and OT systems such as ServiceNow, Workday, Cisco, Jira, Dynatrace, and others. • Define data domains, key data objects, and relationships across IT4IT functional areas (Plan, Build, Deliver, Run). • Collaborate with data engineering and architecture teams to enable migration from Azure SQL to Databricks-based EDP. • Contribute to metadata management, lineage tracking, and data qualit...

I need a simple, corporate-style ServiceNow Now Mobile and on now Agent built in a gray-and-black palette. The landing page after login shows a brief welcome message followed by three clear buttons: • Visitor Sign In • Contractor Sign In • Log Out (must log users out of the NOW Mobile app) Workflow requirements Visitor Sign In 1. Redirect to an information page with the same header styling and two buttons: “Do you agree” and “Do not agree.” 2. If the visitor agrees, take them to a short form capturing Name, Email, and Phone Number. 3. On submit, create a corresponding record in the target table. Contractor Sign In 1. Follow the same agreement step. 2. If agreed, display a form with Name, Purpose of Visit, and Date. 3. Save a...

I’m putting together a formal research paper that examines Software Asset Management from a purely comparative angle. The goal is to evaluate three market-leading platforms—Microsoft SCCM, ServiceNow SAM, and Flexera FlexNet—side-by-side and draw evidence-based conclusions on how each one measures up. Scope The study should focus squarely on the tools themselves: their feature depth, reporting accuracy, ease of deployment, scalability, and any differentiators that affect day-to-day SAM practice. While cost efficiency, licensing compliance, and lifecycle coverage will naturally appear in the discussion, the primary lens is “Which product handles Software Asset Management best, and why?” What I need from you • A structured, publication-ready pa...

...be put to youtube 4. Document the step by step approach on how these use cases were implemented/configured in the system and which prompts were used to execute the below use cases. a. AI-Guided Incident Response & MTTR Optimization (Bridging SIEM + ITSM + Network Automation) b. Compliance Drift & Security Posture Enforcement (Bridging Firewalls + Network Configs + ServiceNow Change Policies) Inside the lab you’ll rely on ServiceNow, SolarWinds and Splunk to generate data, surface alerts, and validate results. A solid grounding in NOC expertise & Internet networking is essential so the examples feel realistic; the guide should read as something a NOC expert can reproduce without guesswork. If this sounds exciting then do bid to this task, we can have a mee...

...maintenance; it's about hands-on development, tackling challenging integrations, and shaping our client's IAM future. This is a 4-month contract role, with a good chance of extension as the project progresses through its phases. What You'll Be Doing: • Leading Integrations: You'll be the go-to expert for designing and building new connectors for various sources (think BeyondTrust, AWS, Azure, SAP, ServiceNow, Workday, Oracle EBS, AD). This includes everything from initial discovery to full deployment. • Custom Solution Development: Crafting custom workflows, rules, and forms within IdentityNow will be a core part of your day, ensuring they align perfectly with business processes. • Data Integrity: Taking ownership of data cleanup and reconciliat...

...Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Email * Certification Name * Each lead must confirm their interest in IT trainin...

...interest in IT training. Ensure that each prospect provides a valid personal mobile number. This project requires real human interaction. Automation, bots, or mass messaging will not be accepted. Target Region Phase 1: USA and Canada Focus Areas – Training and Certifications PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria Each lead must strictly meet the following requirements: B2C individual IT professionals only (no company or business data) Each lead must include: Full Name Personal Mobile Number (+1 or local code) Personal Email Address Certification o...

...Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Email * Certification Name * Each lead must confirm their interest in IT trainin...

...automated tools. Ensure that every lead confirms interest (“Yes”) and provides their mobile number for verification. Every interaction should feel natural and human — no scripts, no bots, no bulk lists. Target Region: Phase 1: USA & Canada Focus Training & Certification Areas: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Quality Criteria: B2C IT professionals only (no company data)
 Must include: Full Name Individual Mobile (+1 or local code) Individual Email Certification Name
 Each lead must confirm interest in IT training and provide a mobile number
 Leads must be real, a...

...email. Every contact must be approached individually—no automation, scraping, or bulk messaging. Only experienced vendors with proven manual B2C LinkedIn outreach should apply. Screenshots of conversations may be requested. Target Regions: Phase 1 – USA & Canada Certifications: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Criteria: B2C IT professionals only Must include: Name, Personal Mobile (+1 or local code), Personal Email, Certification Name Leads must confirm interest and be real, active, and verifiable Diverse mix of nationalities Not Accepted: Company/corporate data Scr...

...email. Every contact must be approached individually—no automation, scraping, or bulk messaging. Only experienced vendors with proven manual B2C LinkedIn outreach should apply. Screenshots of conversations may be requested. Target Regions: Phase 1 – USA & Canada Certifications: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Criteria: B2C IT professionals only Must include: Name, individual Mobile (+1 or local code), individual Email, Certification Name Leads must confirm interest and be real, active, and verifiable Diverse mix of nationalities Not Accepted: Company/corporate data ...

...Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria B2C IT professionals only (no company or business data) Each lead must include: Full Name Individual Mobile Number (+1 or local code) Individual Email Certification Name Each lead must confirm their interest in IT training Leads must be rea...

...authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT training Real, active, verifiable leads Diverse candidates from all nationalities...

...authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT training Real, active, verifiable leads Diverse candidates from all nationalities...

...interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can consistently deliver 130 verified leads per day. Target Regions: USA & Canada initially; later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Real, active IT professionals (B2C only) Full Name, Personal Mobile Number (+1 or local code), Personal Email, Course/Certification Name Must confirm interest in IT training Diverse candidates from all nationalities Leads must be genuine, ve...

...ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA and Canada initially, then Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: B2C IT professionals only (no business/B2B data) Full Name, Personal Mobile Number (+1 or local code), Personal Email ID, Course/Certification Name Must confirm interest in online IT training Real, active, verifiable leads only Diverse candidates ...

...ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA, Canada initially, later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Must be B2C IT professionals (no business/B2B data) Full name, personal mobile (+1 or local code), personal email, course/certification name Lead must confirm interest in online IT training Real, active, verifiable leads only Diverse candidates from...

I’m rolling ou...project lifecycle. • Complete Permissions setup so each role sees only what it should. • Dashboard and reporting set-up. • Integration with other tools—specifically Power BI and ServiceNow—for live reporting and ticket linkage. You’ll start with a clean OnePlan tenant. I’ll supply process diagrams, role matrices, and API access for Power BI and ServiceNow. Deliverables include the configured environment, a brief knowledge-transfer guide, and verification that each integration passes a live test. Experience with OnePlan set-up and administration is required, Power Platform, REST APIs, Power BI, and ServiceNow is key. Let me know your relevant projects and estimated timeline. I’m ready to move qu...

...SQL Server, Oracle, Jira, ServiceNow, and generic REST endpoints. Azure API Management • Spin up, configure, and test new API endpoints. • Walk me through role assignments and managed identity setup so the same configuration works in Dev, Test, and Prod. Postman & Oracle Validation • Design reusable Postman collections and environments, adding pre-request scripts for dynamic headers and bearer tokens. • Verify CRUD operations against Oracle tables and PL/SQL procedures, then compare responses with data pulled from the source apps. • Help fine-tune payload structure to satisfy both APIM and downstream services. Acceptance will be when: 1. A working Copilot flow triggers successfully using the custom connector and surfaces data from Jira ...

I need a lightweight proof-of-concept that automatically helps our ServiceNow team resolve new Application-error incidents. Every two minutes the assistant should: • Poll our ServiceNow queue and detect any fresh incident assigned to our group. • Retrieve the relevant time-range logs from Splunk. • Look up similar past incidents stored in our internal database. • Pull any related Slack thread so context isn’t lost. Using that collected data, the tool should run a compact AI model (open-source or API-based—whichever keeps the code simple) to draft concise resolution steps and then post those steps back to the incident record. Key notes – Scope is limited to a working script or small service that proves each integration end-to-...

I have an existing ServiceNow workflow that needs a quick, focused tune-up. The core job is to adjust the current flow so it matches updated requirements. Specifically, I need: • New steps inserted where the process now branches • Several existing steps updated to reflect revised logic or field mappings Most of the edits relate to everyday flow elements—automation scripts, approvals, and notifications—so familiarity with ServiceNow Flow Designer and basic scripting is important. This is a concise task: no full rebuild, just targeted tweaks that get the workflow running smoothly again. Please outline how you would approach adding and modifying steps, any similar updates you have handled before, and approximately how long you would need once you hav...

...establishing governance, version control, and environment consistency frameworks. Develop and maintain Power BI dashboards, Excel reports/macros, and data visualization tools for configuration tracking. Integrate configuration reporting and workflows using ServiceNow or equivalent tools. Participate in daily touchpoints to review progress, identify blockers, and align deliverables with the project roadmap. Preferred Skills: Strong background in Configuration / Environment / Release Management. Hands-on experience with ServiceNow CMDB, Power BI, and Excel automation (macros, pivot, slicers). Familiarity with Azure / GCP / Terraform or similar cloud-based infrastructure environments. Understanding of CI/CD pipelines, DevOps, or SCADA-based systems (preferred but not ...

...Mesh (Istio, Linkerd), API Gateways (Apigee, Kong, AWS API Gateway) Blockchain / Web3 Ethereum, Solidity, Smart Contracts, Hyperledger NFT, DeFi, DApps, , IPFS Cybersecurity / InfoSec Ethical Hacking, Penetration Testing, SOC, SIEM Network Security, Firewalls, IAM, Zero Trust, Cloud Security ERP & CRM Salesforce, SAP (ABAP, Fiori, HANA), Oracle ERP, MS Dynamics, Odoo Zoho, HubSpot, ServiceNow, NetSuite Low-Code / No-Code Development Mendix, OutSystems, PowerApps, AppSheet, Embedded / IoT / Edge C/C++, Arduino, Raspberry Pi, MQTT, RTOS IoT Cloud Platforms (AWS IoT, Azure IoT, Google IoT Core) Game Development Unity3D, Unreal Engine, C#, C++ AR/VR, 3D modeling, Metaverse environments AI, ML & Data Science Machine Learning, Deep Learning, Computer Vision Generative A...

I’m enhancing our ServiceNow estate and need a seasoned hand—someone who lives and breathes ITOM. The immediate focus is deep-dive work inside the IT Operations Management module: configuring and fine-tuning Cloud, Pattern and Network Discovery, resolving tricky pattern issues and extending the Service Portal to surface the right data in a clean, intuitive way. You’ll walk into a mature platform that already supports ITSM; my priority is to raise the bar on ITOM so automated discovery, service mapping and integrations run reliably and expose actionable insights. Hands-on coding is essential because custom scripts, MID Server tweaks and API integrations are part of the daily mix. Key outcomes I’m after: • Accurate, repeatable discoveries across cloud, o...

We're Hiring: ServiceNow Business Analysts (2 Roles) – Order Management & Strategic Portfolio Management Are you passionate about driving digital transformation through ServiceNow? We're looking for two experienced Business Analysts to join our team and lead initiatives in: Order Management Module Strategic Portfolio Management (SPM) Location: India (Remote) Experience: 6+ years in ServiceNow BA roles Employment Type: Full-time Role 1: ServiceNow Business Analyst – Order Management Key Responsibilities: Gather and analyze business requirements for the Order Management module. Collaborate with stakeholders to streamline order workflows and fulfillment processes. Translate business needs into functional specifications and user stories....

Job Description – ServiceNow Order Management (Work Support) Role: ServiceNow Order Management (Work Support) Experience: 6+ Years Location: Remote (US Client Support) Duration: 3 Months Contract (Extendable) Budget: ₹36,000 per month Summary: We are looking for an experienced ServiceNow Order Management Specialist to provide work support for a US client. The ideal candidate should have strong hands-on expertise in ServiceNow Order Management module and related integrations, with the ability to troubleshoot, configure, and support business-critical processes. Key Responsibilities: Provide daily work support on ServiceNow Order Management for US client. Handle configuration, administration, and troubleshooting within ServiceNow Order Mana...

Database Access Request Workflow Description If a user requires access to database(AWS RDS) of an application, they must initiate the request through one of the designated platforms: either a Google Form or ServiceNow. Once the request is submitted via either platform, it is automatically routed to one of the designated approvers (e.g., ABC or XYZ) for first-level approval. The approvers receive an email containing a secure "Approve" link. When an approver clicks the "Approve" link, it triggers an AWS Lambda function, which performs the following actions: Generates a random database username along with a secure, auto-generated password Sends an email to the requester with the generated database credentials Grants access to the application database for a lim...

We’re building an AI-powered copilot for ServiceNow backlog automation. The system takes plain-English user stories and turns them into deployable update sets with preview/diff/rollback. We need a web developer to take our working demo and turn it into a secure, polished SaaS app with a freemium model and payment system. Responsibilities: • Build out the app UX: prompt box, preview pane, diff list, correction controls • Implement login/authentication (OAuth/JWT) and freemium/paywall (Stripe or similar) • Secure instance connections (auth, encrypted secrets handling) • Handle opt-in logging → send anonymized plan/correction data to backend • Polish UI/UX with Tailwind + shadcn • Collaborate with ServiceNow engineer to surface whether ...

ServiceNow Intranet Development – Long Term Support Project Description: I am currently building an intranet project in ServiceNow using: • Employee Center Pro & Employee Center • Service Portal • Forms and Catalog Items (Asset/Service Catalog development) I am looking for a ServiceNow Developer/Administrator who can provide long-term support on this project. Responsibilities include: • Designing and customizing forms and catalog items • Enhancing the Service Portal and Employee Center experience • Working on workflows, client scripts, and UI policies • Supporting ongoing intranet enhancements and maintenance Requirements: • Strong hands-on experience in ServiceNow (Service Portal, Catalog, Employee ...

...workload is continuous and hands-on: crafting new queries, tuning PL/SQL for performance, and jumping in to debug production issues the moment a ServiceNow ticket appears. Our toolchain is Git Bash and Bitbucket for source control, JIRA for sprint tracking, SQL Developer for day-to-day coding, and ServiceNow for incident management. You’ll be expected to pull branches from Git, raise clean pull requests, annotate fixes in JIRA, and close out tickets with clear root-cause notes. Deliverables • High-performing Oracle SQL queries and PL/SQL packages • Documented performance gains with before/after metrics • Thoroughly analysed and resolved ServiceNow tickets • Clean, peer-reviewed commits merged in Bitbucket This is full-time work d...

...availability for LIMS. Plan and coordinate monthly maintenance windows, informing stakeholders (BPO, Process Owners, IT Service Management, and business users) of system availability. Review and sign GxP-relevant documentation, including Change Control records, Validation Reports, and Installation Qualification (IQ) reports. Create and manage Change Requests using the company’s IT tool (e.g., ServiceNow/Jira). Specific Topics Print Management: Configure new printers in LIMS, create related GxP documentation, resolve incidents, and support process optimization. LabX Project: Coordinate between Process Owners and vendors (LabWare), manage PlanView updates, activity planning, and budget tracking; ensure delivery by December 2025. Chromeleon Project: Coordinate with Proc...

I'm seeking a seasoned ServiceNow consultant with robust expertise in CSM and ITSM. Dont ping me if you does not have experience in Servicenow Key areas of focus will be: - Configuration and customization - Workflow and process design - Data model and integration setup The project spans both planning/design and development/implementation stages. Ideal skills and experience: - Proficient in ServiceNow CSM , Portal and ITSM modules - Strong in workflow design, JavaScript, and data integration - Experience with form design, flow design, update sets, and managing tables/record sets Looking forward to collaborating with an expert to bring this project to fruition.

I need assistance with developing a generative ai virtual agent in ServiceNow. The focus is on enhancing the virtual agent's capabilities to support ticket creation and updates. Key Requirements: - Expertise in ServiceNow's virtual agent module. - Ability to implement and optimize ticket creation and update functionalities. Ideal Skills and Experience: - Proficiency in ServiceNow, particularly in virtual agent development. - Experience with integrating ticket management features. - Familiarity with other ServiceNow modules like IT Service Management, HR Service Delivery, and Customer Service Management for future scalability.

I'm looking for an experienced ServiceNow developer to customize forms within the ServiceNow Workspace UI. Key requirements: - Focus on UI actions customization - Expertise in ServiceNow UI Builder and Workspace - Strong understanding of ServiceNow form customization Ideal Skills & Experience: - ServiceNow Certified Developer - Experience with UI actions and form customization in ServiceNow - Ability to create user-friendly and efficient interfaces - Good communication skills for requirement gathering and updates Please provide your portfolio and any relevant certifications.

...settings (switch/router configurations, firmware, basic security hygiene) only insofar as they influence support speed. • Produce concise documentation and a handover guide so the in-house team can keep the momentum going. Success will be measured by a noticeable dip in average ticket resolution time and a clear, easy-to-follow support playbook. If you already work with platforms like Zendesk, ServiceNow, Freshservice, Spiceworks or similar, mention which you favour and why. A brief outline of your approach and a realistic timeline for audit, rollout, and knowledge transfer will help me choose the best partner for this efficiency push....

...Management: OCM for upgrades. o Budget & Financial Tracking: cost sizing, forecasting, and financial control. o Soft Skills: hands-on leadership style with an ability to influence and engage teams. • Preferred Certifications o PMP (Project Management Professional) o CSM / Advanced ScrumMaster o Expertise in Agile, Waterfall, Hybrid, and DevOps methodologies • Tools Proficiency o Azure DevOps, ServiceNow, Smartsheets, MS Project ...

I have an existing ServiceNow instance and now need a full website that connects cleanly to it. The core requirement is that every public-facing page, form, and data feed aligns with ServiceNow structures, so deep knowledge of the platform’s Service Portal components, REST APIs, and scripting model is essential. Here is what I need from you: • A modern, responsive site that pulls data from—and can write back to—ServiceNow without breaking its update-safe approach. • Branded UI/UX mock-ups approved before you move into build. • Clean, documented code (HTML5, CSS3, JavaScript, optional AngularJS widgets) packaged for easy promotion through update sets. • End-to-end testing on both the web front and the ServiceNow back e...

I would like to initiate the configuration of idvanced Work Assignment (AlA) in ServiceNow to automate and optimize case handling. & Requirement Overview: Automatic Case Validation: Once a case is created, it should be automatically validated. Keyword-Based Evaluation: The system should scan the case body for specific keywords. If keywords match predefined criteria, the case should be promoted to an incident and tagged accordingly. If no match is found, the case should remain as a case. Routing Logic: Cases should be routed to the respective support group based on: BU Accounts Keywords from the case body Shift schedule Agent availability from Agent Workspace Incident Tagging: If promoted, the case should be tagged as an incident for tracking and reporting. Fallback Handling: If ...

Project Abstract: ServiceNow Automated Case Management Proof of Concept (PoC) Objective: To develop a Proof of Concept (PoC) on our ServiceNow instance to demonstrate the platform's capability to automate and streamline our current manual case handling process. The goal is to address key pain points in the existing workflow, reduce manual effort, eliminate reliance on external tools like Excel, and provide better visibility into case statuses and SLAs. Background: Our current case handling process, from initial enquiry triage to final reporting, is highly manual. Key challenges include: Manual Triage & Assignment: Officers spend significant time reading each enquiry to determine its nature, category, and appropriate assignment, often relying on manual load balanci...

I'm seeking an expert to implement ServiceNow with a focus on IT Service Management (ITSM) and Customer Service Management (CSM). Additionally, we need to integrate with several third-party tools. Key Requirements: - Implement ITSM and CSM modules - Integrate with third-party tools - Experience with ServiceNow implementation Ideal Skills: - ServiceNow Certified Implementation Specialist - Strong background in ITSM/CSM - Proven integration experience with third-party tools Looking for a freelancer who can deliver a seamless implementation and integration. every day 2 hours i can pay monthly 50k inr

...software services organization. We are training 6 IT Interns in SeriviceNow ATF. These fresh interns have already completed the following SNOW Univ Courses: 1. CSA Course 2. CAD Course 3. Intro to ATF 4. ATF Essentials They are currently doing a ATF course on Udemy. Apart from this, we are also teaching them the fundamentals of Software Testing. We are looking for someone who has experience in ServiceNow ATF and can mentor these Interns 1. We are looking for 2 hours of mentorship per week. This can be increased if the need is more 2. Essentially, the mentor will resolve the Intern's doubts and questions 3. The Mentor will also identify areas where the Interns are weak and will provide training for the same 4. While we have started with 2 hrs per week, we are open to ...

I'm looking for an experienced ServiceNow developer to work on the Change Management module. The ideal candidate should have: - Proficiency in ServiceNow, specifically in Change Management - Experience with standard functionalities and configurations - Ability to integrate with existing systems and processes Key tasks will include: - Implementing and configuring Change Management processes - Ensuring system stability and performance - Collaborating with my team to meet project objectives Please provide examples of similar work and relevant certifications.

I'm looking for a skilled developer to create a landing page for a technology portal. The page should include: - Hero Section: Eye-catching introductory area. - Top Used Services: Showcase our most popular services. - Integration Components Section: Highlight components that integrate with our services. - Header and Footer: Standard navigation and information. Ideal Skills and Experience...Integration Components Section: Highlight components that integrate with our services. - Header and Footer: Standard navigation and information. Ideal Skills and Experience: - Experience in UI/UX design - Proficiency in design tools like Figma or Adobe XD - Strong understanding of web development (HTML, CSS, javascript) - Portfolio showcasing similar projects - preffered to have knowledge with ...

I need a detailed monthly report created using data from ServiceNow. This report will be primarily for managers and should effectively use both charts/graphs and tables/text for presentation. Key Requirements: - Extract and compile data from ServiceNow - Create visualizations in PowerPoint and Excel - Present a mix of charts/graphs and tables/text Ideal Skills: - Proficiency in ServiceNow - Advanced PowerPoint and Excel skills - Experience in data visualization and reporting Looking for someone who can ensure accuracy and clarity in the reports.

I'm looking for a reliable professional to assist with client communication and ticketing tool management. Key Responsibilities: - Client Communication: Manage email communication with clients. - Ticketing Tool Management: Use ServiceNow to handle support tickets. Ideal Skills and Experience: - Experience in IT Service Desk support. - Proficient in ServiceNow. - Strong communication skills, especially in email management. - Ability to work 2 hours daily in my time zone. Looking forward to collaborating!

I'm in the process of setting up a new ServiceNow portal from scratch and need guidance on the configuration process, particularly focusing on user interface design. I am looking for someone who can support me with best practices, explain concepts clearly, and help implement the portal effectively. Key Requirements: - Provide guidance on customizing themes and branding for the portal - Enhance user navigation and experience - Ensure responsive design for various devices - Collaborate to refine existing ideas for themes and color schemes Ideal Skills and Experience: - Expertise in ServiceNow portal configuration and user interface design - Strong understanding of customization and branding in web design - Experience in creating intuitive and responsive user experiences ...

I'm looking for an experienced AS/400 ...looking for an experienced AS/400 operations specialist to assist with user account management. Key Requirements: - Proficient in AS/400, especially in user account management. - Experience with Advanced Job Scheduler for job scheduling. - Familiarity with Nagios for server operations and monitoring. - Strong ITIL knowledge and analytical skills. - Proficient in ticketing systems (Remedy, Maximo, ServiceNow, etc.) - Excellent communication skills, both verbal and written. - Ability to work under pressure and meet tight deadlines. Ideal Skills: - ITIL Certification - AS/400 Operations experience - Server Monitoring with Nagios - Job Scheduling with Advanced Job Scheduler - Ticketing systems experience Please provide relevant experienc...

• 5+ years of experience in ServiceNow development with a strong focus on Service portal backend functionality. • Proficiency in Javascript and Glide API (GlideRecord, GlideSystem, etc.) • Experience in UI Builder • Solid understanding of ServiceNow architecture and data model. • Experience working with REST APIs, integrations, and MID Servers. Key Responsibilities • Design and implement backend components of the ServiceNow Service Portal using Javascript, Glide API, and other server-side technologies. • Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions. • Develop custom APIs and integrations to support data retrieval and manipulation within the ...