Zendesk jobs

...translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account management, billing, or payment-related support. * Bilingual (English/Spanish) is a plus, but not required. What We Offer: * Fully remote freelance collaboration. * Consistent support workload. * Opportunity to work with a growing streaming platform....

...gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB. The Role: You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours. What You'll Do: -Zendesk Support -Respond to tickets within SLA timeframes -Troubleshoot device compatibility, software issues, and configurations -Guide users through setup and effect customization -Escalate complex bugs with detailed documentation -Handle billing, refunds, and subscription issues Community Engagement: -Support users on Reddit, Discord, and forums -Identify trending iss...

Title: RPA / Automation Engineer (Python + AI Agents) — 1-month contract (Google Workspace, Kafka, S3, Redshift, Jira, Zendesk, Zoho) We’re a Voice AI company hiring a freelancer to build code-first automations across Ops Engineering + Finance. Many workflows are manual and spreadsheet-based (Google Sheets/Excel). We want production-ready automations shipped weekly (bug-free and deployable as soon as finished). Stack/Systems: Google Workspace, Kafka, S3, Amazon Redshift, Jira, Zendesk, Zoho CRM, Presto One (internal), Hex (nice-to-have). Preference: code-first integrations; open to Zapier for basic trigger/routing automations. Engagement structure (important) * This is intended as a 1-month contract, but Week 1 is a paid trial. * At the end of Week 1, we will de...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configu...

...problems so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting. If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage. Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this i...

...prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate the real environment, followed by actionable feedback. 3. A discreet solution for interview proxy support on both live vid...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

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...customer messages our official WhatsApp number. • The bot (built on the WhatsApp Business API, Twilio, Meta Cloud API or a comparable gateway) replies instantly, handles order look-ups, status checks, and new order placement. • If it hits a failure intent or receives a “talk to human” signal, it escalates, preserving chat history for the agent inside our existing help-desk interface (Freshdesk or Zendesk, I’m flexible). What I need from you 1. A production-ready WhatsApp chatbot that can: – Recognise and process order-related requests (pulling from or writing to our MySQL/Shopify/REST backend, whichever is fastest for you). – Use NLP (Dialogflow, Rasa, or similar) for intent detection and entity extraction. 2. Reliable ...

...expect: • A clean, responsive chat widget that fits our site’s look and works on all modern browsers. • Server-side code (Python or Node.js preferred, but I’m open) that calls the ChatGPT API, injects our custom knowledge base, and returns concise, helpful answers. • Confidence tracking: when the model seems unsure, the conversation should escalate automatically—ideally by handing off to Zendesk or, at minimum, emailing the transcript to our support inbox. • Conversation logging with basic analytics so we can review recurring pain points; exportable to CSV is fine. • Clear installation and deployment steps so I can spin this up on our VPS without digging through code. Acceptance criteria 1. Widget loads in under two seconds o...

I’m looking for a seasoned customer-service agent who can manage our WhatsApp inquiries around the clock. All conversations are conducted in Bahasa Indonesia, so active fluency is essential. What you’ll handle • Respond promptly to customer questions, provide clear product or service information, and resolve issues without delay. • Keep chat histories organised in Zendesk, Freshchat, or a similar platform we agree on. • Flag recurring problems, suggest workflow improvements, and escalate complex cases when needed. What you need to bring • Proven experience in a previous customer-service role (tell me the company, your position, and key duties). • Ability to stay available 24/7—whether through shifts you arrange or personal fle...

...answer presales questions, track orders, troubleshoot simple issues, and escalate anything complex to me. Incoming calls arrive through our VOIP line; you’ll pick them up, log the conversation, and create follow-up tickets when needed. Live-chat messages pop up in your browser with canned responses you can refine over time. We’ll decide on the final help-desk platform together, so familiarity with Zendesk, Freshdesk, or Intercom will make onboarding smoother. Deliverables • All email, phone, and chat queues cleared by shift-end with no inquiry waiting more than one business day for a response. • Brief daily summary highlighting common issues and any tickets escalated. • Customer records accurately updated inside the CRM. If you write and spe...

...custom Python/Node micro-service—whichever you believe fits best. Robust intent detection, conversation memory, and fallback to human agents are mandatory. I value experience in AI bot development above all, so please centre your proposal on that. Show me how you would: • design the conversation flow and knowledge retrieval layer • integrate with at least one popular CRM (HubSpot, Salesforce, Zendesk, etc.) via REST or GraphQL • expose configuration hooks so business users can add instructions or connect new data sources without redeploying the code Deliverables I expect: 1. Running prototype (Docker or cloud-hosted) covering the three key channels 2. Clean, well-documented code repository 3. Short admin guide outlining how to add new integrat...

I’m looking for a customer-service-minded chat specialist to handle live conversations that come in through both our website widget and our mobile apps. Your single focus is to resolve customer queries on the spot—keeping response times low, answers accurate, and every interaction in our warm, helpful brand tone. You’ll log in to our existing chat dashboard (we currently use Zendesk Chat, though familiarity with Intercom or Freshchat is perfectly transferable) and stay on top of all incoming messages, whether they involve product questions, order status checks, or general account guidance. Anything highly technical can be flagged for our internal team; otherwise you’ll own the resolution end-to-end. Deliverables I’ll measure you on: • Real-...

We use Zendesk with a custom SMTP mailbox. Recently, some ticket replies and alerts do not send at all. In Zendesk Event History, the email action shows as not sent, even though the trigger or macro should have fired. Other macros and triggers continue to work normally. This behaviour changed recently and no intentional configuration changes were made. What’s happening Some triggers and macros fire correctly Others fail silently Event History shows emails as not sent when they should have triggered Agents miss customer replies as a result What we need Identify why this behaviour changed Diagnose why certain triggers or macros are not firing email actions Fix the configuration so all relevant emails send consistently Confirm resolution with live test tickets Scope Rev...

I’m looking for a dependable pro who can keep our website’s live-chat window active around the clock. The work is pure general customer service: greeting visitors, answering everyday questions about orders or policies, and making sure any trickier issues are logged and escalated to my in-house team. You’ll work inside our existing chat dashboard (similar to Zendesk Chat or Intercom), use the knowledge base I supply, and tag every conversation so I can track trends later. My two must-hit metrics are a first-response time under one minute and consistently accurate answers; I’ll review transcripts each week to confirm both. To help me plan the schedule, tell me which time zone you’re in and whether you already have experience covering overnight or we...

Inbound leads for our B2B software suite arrive every day through phone, email and li...inbound; there is no cold calling involved. Timely responses within business hours and concise, well-documented notes in our CRM are essential. To be considered, show me examples of past work where you handled inbound sales or customer success for software products—brief bullet points or links are fine. If you have experience juggling several channels at once or have worked with VoIP systems, Zendesk, Intercom or similar, feel free to mention it. I’ll share scripts, the product knowledge base and access to our cloud phone system once we start, and I’ll be available for quick questions as you ramp up. Looking forward to seeing how your previous results can translate into mo...

My company needs ongoing help handling every customer touch-point—phone calls, email tickets, and live-chat sessions—in both Spanish and English. Most contacts revolve around checking an order’s status, clarifying billing questions, explaining our membership packages, or walking customers through the services we offer. You’ll log each interaction in our CRM (we currently use Zendesk but are open to Freshdesk or a similar platform), follow predefined response templates where they exist, and escalate anything outside the playbook. Clear, friendly communication and fast turnaround times are essential in both languages; I measure success by first-response time and customer satisfaction scores. Deliverables • Same-day responses for email and chat, rea...

...elegant from the first click. The overall vibe should evoke a premium beauty counter—clean lines, refined typography and a sophisticated color palette—while still being easy to browse on mobile and desktop. Core requirements • Catalog and checkout for my skincare and makeup lines • Built-in product reviews so new shoppers can see real feedback • Real-time live chat support (integration with Zendesk, Tidio or a comparable solution is fine) I’ll supply product photos, descriptions, brand guidelines and payment-gateway credentials; you take it from staging through go-live, including responsive layout, SEO-friendly structure and basic onboarding so I can manage inventory myself afterward. If you’ve worked with Shopify, WooCommerce or sim...

...Ionic + Capacitor, or Flutter Web, but I’m open to other proven stacks. • Integrate deeply with Salesforce Service Cloud and Zendesk. Ticket creation, status syncing, two-way comments, and webhook-driven updates all need to run smoothly. If the foundations allow room for a future connector that would be ideal. • Provide concise documentation and an onboarding walkthrough so my internal team can deploy new environments and iterate on the UI. Acceptance criteria 1. A working build published to TestFlight, Google Play internal track, and a live web URL. 2. CRUD operations on tickets reflected instantly across the local database, Salesforce, and Zendesk. 3. All source code, migration scripts, and environment files committed to a private Git repo with ...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

...chat inquiries for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off. You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, , or a similar live-support platform will help you hit the ground running. Key deliverables • Cover agreed-upon chat hours (we will finalise the schedule together) • Maintain an average first-response time under two minutes • Keep concise, well-structured chat logs for every conversation • Flag recurring issues so we can upd...

I need a dependable partner to step in as the first point of contact on our live-chat channels. Your single mission is to reply to every incoming message with clear, accurate information ab...under five minutes during the agreed-upon shifts. • All replies cover price, discounts (when relevant), and real-time availability pulled directly from the spreadsheet or dashboard I will provide. • You keep the tone friendly and consistent with our brand voice—helpful, never pushy. • A brief end-of-day summary (copy of chat transcript or exported log from WhatsApp, Messenger, LiveChat, Zendesk, etc.) so I can track recurring questions and plan updates. If you already use any of the platforms above, let me know; otherwise I will grant access and show you the exact wo...

I need an experienced virtual admin who can stay on top of my inbox and chat channels, answering every customer email and message quickly, politely, and in clear Indonesian. You will be the first ...Deliverables I will check each week: • 100 % of incoming customer emails and chat messages answered within 4 hours (during business hours) • Conversation logs neatly labeled in the shared inbox/CRM • A brief end-of-day summary noting any escalations or unresolved issues All tools are browser based, so you will only need a laptop and Chrome. If you already handle similar workloads with Zendesk, Freshdesk, or Gmail filters, mention it in your bid—it’s a plus but not mandatory. I’ll provide canned replies, brand guidelines, and a short onboarding ca...

...friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value quick turnaround—ideally within a few business hours—because shipping updates grow stale fast. If you have experience with customer support platforms (Zendesk, Freshdesk) or CRM templates, let me know; it’ll streamline the process. The deliverable each time is a ready-to-send email text (subject line + body) that I can paste directly into our system. No design work needed, just polished wording that makes the customer feel informed and cared for. If you’re confident writing formal yet approachabl...

...friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value quick turnaround—ideally within a few business hours—because shipping updates grow stale fast. If you have experience with customer support platforms (Zendesk, Freshdesk) or CRM templates, let me know; it’ll streamline the process. The deliverable each time is a ready-to-send email text (subject line + body) that I can paste directly into our system. No design work needed, just polished wording that makes the customer feel informed and cared for. If you’re confident writing formal yet approachabl...

...friendly acknowledgment of the inquiry, • states the current order status in plain language, • adds any tracking or next-step information, and • closes with a reassuring call-to-action or signature line that matches our house style. I value quick turnaround—ideally within a few business hours—because shipping updates grow stale fast. If you have experience with customer support platforms (Zendesk, Freshdesk) or CRM templates, let me know; it’ll streamline the process. The deliverable each time is a ready-to-send email text (subject line + body) that I can paste directly into our system. No design work needed, just polished wording that makes the customer feel informed and cared for. If you’re confident writing formal yet approachabl...

I need an experienced virtual admin who can stay on top of my inbox and chat channels, answering every customer email and message quickly, politely, and in clear Indonesian. You will be the first ...Deliverables I will check each week: • 100 % of incoming customer emails and chat messages answered within 4 hours (during business hours) • Conversation logs neatly labeled in the shared inbox/CRM • A brief end-of-day summary noting any escalations or unresolved issues All tools are browser based, so you will only need a laptop and Chrome. If you already handle similar workloads with Zendesk, Freshdesk, or Gmail filters, mention it in your bid—it’s a plus but not mandatory. I’ll provide canned replies, brand guidelines, and a short onboarding ca...

...tech-focused co-working space and need a seasoned manager who can take full ownership of member experience and daily operations from day one. You should be equally comfortable greeting a new startup team at the front desk, troubleshooting Wi-Fi issues with our ISP, or mapping out next month’s demo-day mixer with local VCs. Here’s what I’ll count on you for: • Customer support – handle walk-ins, Zendesk tickets, and Slack channel questions promptly, keeping our Net Promoter Score high. • Event planning – create, promote, and execute weekly workshops, networking nights, and larger quarterly conferences; experience with Eventbrite or similar tools is a plus. • Facility management – oversee cleaners, vendors, and repairs, track ...

I’m receiving more WhatsApp enquiries than I can personally answer and need a reliable assistant to take over all text-based conversations. The work is straightforward yet essential: monitor our WhatsApp account during agreed shifts, read each incoming message, and respond ...involves • Handle only text chat inside WhatsApp (no calls or video). • Type clear, friendly replies in Bahasa Indonesia—occasional English is helpful. • Keep response times under two minutes. • Flag or escalate anything you’re unsure about so I can jump in. Tell me the hours you can consistently cover and any previous experience you have with WhatsApp Business or other live-chat tools like Zendesk or Intercom. The deliverable is simply prompt, accurate replies tha...

My goal is to deepen brand loyalty by lifting the overall quality of our customer support. The strategy is centered on giving agents stronger product knowledge so each interaction feels authoritative, confident, and genuinely helpful. Here’s the flow I have in mind: first, review our current support tickets and chat transcripts (Zendesk and Intercom exports are ready). From that audit you’ll spot the knowledge gaps that create frustration for customers. Next comes the build-out: concise product manuals, step-by-step troubleshooting guides, and a searchable internal knowledge base that agents can rely on in real time. A short set of micro-learning modules—video, slide deck or interactive quiz—should accompany the documentation so new hires reach proficiency...

I’m receiving more WhatsApp enquiries than I can personally answer and need a reliable assistant to take over all text-based conversations. The work is straightforward yet essential: monitor our WhatsApp account during agreed shifts, read each incoming message, and respond ...involves • Handle only text chat inside WhatsApp (no calls or video). • Type clear, friendly replies in Bahasa Indonesia—occasional English is helpful. • Keep response times under two minutes. • Flag or escalate anything you’re unsure about so I can jump in. Tell me the hours you can consistently cover and any previous experience you have with WhatsApp Business or other live-chat tools like Zendesk or Intercom. The deliverable is simply prompt, accurate replies tha...

I need a dependable chat-support specialist to manage my main WhatsApp line during regular business hours. The bulk of incoming messages are straightforward customer questions, so speed, ac...Deliverables • Real-time, polite replies to all customer questions on WhatsApp during agreed hours • A concise daily log in Google Sheets that lists volume, common topics, and any follow-ups • Clear escalation notes for any issue outside your scope Success criteria are simple: fast first-response times, accurate information, and positive customer feedback. Familiarity with CRM add-ons such as Zendesk or Freshdesk is a plus, but not required. Tell me about your past live-chat experience and quote your preferred hourly or weekly rate so we can set a fair agreement and g...

...support mailbox, triage new tickets, and respond within the SLA I’ll provide. • Troubleshoot connectivity, VoIP, and device-configuration issues by following our knowledge-base playbooks and, when necessary, escalating to Tier-2. • Clarify billing discrepancies (pro-rated charges, plan changes, taxes) and update the customer once the adjustment is applied. • Log every action taken in our Zendesk instance and tag tickets accurately so reports stay clean. • Flag any recurring technical fault you notice so we can feed it back to engineering. Acceptance criteria • First response time and resolution time meet or beat the SLA metrics we set at kickoff. • Ticket tags are 100 % accurate and complete. • Customer satisfaction score st...

I’m rolling out Zendesk as the central hub for customer support and want the platform to launch fully-formed—not as a vanilla install. The scope covers three pillars: a scalable ticketing system, a self-service knowledge base, and overall customer-support management. To make it stick, I also need Zendesk talking smoothly with our email-marketing tool, so contact data, tags, and campaign feedback loop back into support. This is an advanced build. Beyond branding colours and logos, I expect custom ticket forms, conditional fields, complex triggers and automations, role-based permissions, custom macros, SLA policies, and a Help Centre that feels native to our product. If you speak fluent Zendesk Admin Center, have scripted workflow recipes before, and know yo...

...Real-time notifications Conversation history with full customer context Team and agent management features SaaS & Multi-Tenant Architecture True multi-tenant setup (multiple customer accounts) Subscription plans and billing support Easy customer onboarding flow White-label / rebranding capability (preferred) Integrations CRM integrations (Zoho, Salesforce, HubSpot, etc.) Ticketing systems (Zendesk, Jira, or similar) E-commerce platforms (Shopify, WooCommerce, WordPress) API & webhook support for custom integrations Automation & Workflows Built-in automation engine or integration with tools like n8n Automated workflows for: Customer onboarding Lead routing Support ticket creation Notifications and escalations Nice-to-Have / Advanced Features AI Voi...

...support mailbox, triage new tickets, and respond within the SLA I’ll provide. • Troubleshoot connectivity, VoIP, and device-configuration issues by following our knowledge-base playbooks and, when necessary, escalating to Tier-2. • Clarify billing discrepancies (pro-rated charges, plan changes, taxes) and update the customer once the adjustment is applied. • Log every action taken in our Zendesk instance and tag tickets accurately so reports stay clean. • Flag any recurring technical fault you notice so we can feed it back to engineering. Acceptance criteria • First response time and resolution time meet or beat the SLA metrics we set at kickoff. • Ticket tags are 100 % accurate and complete. • Customer satisfaction score st...

...notifications Conversation history and customer context Team and agent management SaaS & Multi-Tenant Multi-tenant architecture (multiple customer accounts) Subscription plans & billing support Ability to onboard new customers easily White-label or rebranding options (preferred) Integrations CRM integrations (e.g. Zoho, Salesforce, HubSpot) Ticketing systems (e.g. Jira, Zendesk or similar) E-commerce platforms (Shopify, WooCommerce, WordPress) API & Webhook support for custom integrations Automation & Workflows Built-in automation or integration with tools like n8n Automated workflows for: Customer onboarding Lead routing Support ticket creation Notifications and escalations Nice to Have / Advanced Featur...

...apps that share one backend, inventory, and customer database. Key experience I want for my shoppers • Reviews & Ratings – every product page should accept star ratings, written feedback, and display aggregated scores in real time. • Wishlists – logged-in users must be able to save items, synchronised across devices. • Live Chat Support – an always-visible help icon that launches chat (Zendesk, Intercom, or a comparable SDK) so customers can reach staff instantly. Beyond those essentials, the site and apps should include secure checkout, multiple payment gateways, shipment tracking, push notifications, basic CMS for banners and promotions, and analytics hooks (Google Analytics or Firebase). Clean, responsive UI, fast page loads, and ro...

I run several online storefronts and need someone who can stay on top of incoming me...summary of common questions so we can update FAQ macros. Acceptance criteria – Average first-response time under five minutes. – Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports). – Customer satisfaction rating above 4.7/5 on post-chat surveys. Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience. Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first...

...assistants to close them out the same day—ideally without lengthy back-and-forth. The scope spans routine administrative support, front-line customer care, and light outreach work, all handled in fluent, natural-sounding English. Administrative flow includes data entry in Google Sheets, calendar scheduling, and thorough email management. On the customer-facing side, incoming tickets arrive through Zendesk-style email and live-chat panels; clear, friendly replies and tidy transcripts are essential. When sales or marketing calls for it, cold email campaigns and basic social media touchpoints round out the workload, so creativity and confident writing matter. Each assistant is paid a flat USD 500 per month. Work is tracked through a shared dashboard, and I provide SOPs, resp...

...channels Real-time notifications Conversation history and customer context Team and agent management SaaS & Multi-Tenant Multi-tenant architecture (multiple customer accounts) Subscription plans & billing support Ability to onboard new customers easily White-label or rebranding options (preferred) Integrations CRM integrations (e.g. Zoho, Salesforce, HubSpot) Ticketing systems (e.g. Jira, Zendesk or similar) E-commerce platforms (Shopify, WooCommerce, WordPress) API & Webhook support for custom integrations Automation & Workflows Built-in automation or integration with tools like n8n Automated workflows for: Customer onboarding Lead routing Support ticket creation Notifications and escalations Nice to Have / Advanced Features AI Voice Agents ...

...I’m currently handling returns in-house, so your day-to-day stays tightly focused on phone support plus status and shipment updates—no inventory tasks for now. The essentials I’m after: • Excellent, clear spoken English and friendly communication • Fast, calm problem-solving under pressure • Confident navigation of Shopify’s Orders panel (any experience with Shopify Inbox, Gorgias, or Zendesk is a bonus) Success is simple: calls answered within three rings, order records kept perfectly current, and every customer ending the conversation satisfied. If that sounds like your wheelhouse, send over a quick voice sample or a note on your past support metrics so I can hear you in action. I’m excited to find someone who can keep ou...

I run several online storefronts and need someone who can stay on top of incoming me...summary of common questions so we can update FAQ macros. Acceptance criteria – Average first-response time under five minutes. – Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports). – Customer satisfaction rating above 4.7/5 on post-chat surveys. Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience. Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first...

I need a seasoned support professional who can take full ownership of both my email inbox and live-chat window, handling the steady flow of technical support questions we receive each day. Most queries revolve around troubleshooting product issues, guidi...answer isn’t in our knowledge base, you’ll escalate it or collect the right details, then circle back with a clear, accurate response. • Every interaction must be documented properly for easy follow-up by the rest of the team. I’m flexible on scheduling and don’t have a hard deadline—what matters most is consistent, reliable coverage and customer satisfaction. If you’re confident with tools like Zendesk, Freshdesk, Intercom, or similar platforms, and you genuinely enjoy solving technical...

...works before launch. Social engagement is critical. The site should pull in or allow sharing to my Instagram and Twitter accounts and place a persistent WhatsApp button so visitors can start a chat with me in a single tap. For customer experience, I want buyers to leave product reviews and see them displayed neatly beneath each item. A real-time live-chat widget should be installed (, Zendesk Chat, or your preferred solution) and styled to match the site’s theme. Acceptance criteria: • Responsive storefront that passes Google Lighthouse mobile tests • PayPal checkout live and verified with a completed $0.01 transaction • Instagram & Twitter feeds or share buttons functioning on product pages and blog posts • Click-to-WhatsApp chat bu...

...testimonials, and feature a friction-free contact form. Please design intuitive page layouts, write placeholder copy that I can swap later, and build everything on a mainstream CMS (WordPress, Webflow or similar) so I can edit content without touching code. Key deliverables: • Custom-designed homepage, Services page, Testimonials page and Contact page • Integrated live-chat solution (, Zendesk, or your recommended tool) configured and tested • Responsive layout that performs well on mobile, tablet and desktop • Basic on-page SEO setup (meta titles, descriptions, alt tags) • Handover of editable source files, admin credentials and a short video or PDF showing how to update text and images I will supply the logo, brand colours and any existing ima...