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Share point templates 2010

This project received 11 bids from talented freelancers with an average bid price of $1032 USD.

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Employer working
Project Budget
N/A
Total Bids
11
Project Description

we are supporting department of school . We have to support the school by all the way ( IT - ELECTRICAL -AC- MANPOWER etc... we have share point server with all configuration and support (sql,asp.net..etc...) Now we need someone remotely support us to create supporting site templates like

[url removed, login to view] desk
[url removed, login to view] center
[url removed, login to view] Management
[url removed, login to view] Vacation Schedule ,
[url removed, login to view] Training,
[url removed, login to view] Process Support
[url removed, login to view] Library Review
[url removed, login to view] Tracking
[url removed, login to view] Team Workspace
[url removed, login to view] Work Site

with Arabic support multi language interface, full customized feature user friendly and easy access.
first part of this project is HELP DESK it's should be complete(with SMS and E-mail notification) within 5 days, after helpdesk , call center and others within 25 days

Deliverable
Help Desk solution with below mentioned features
Email notification support
SMS Support
KB Modules to manage KB articles
System administration for configuring the business rules and managing user access permissions
Integration with active directory (specially for normal users)
Site information
Client Location: Bisha
Number of HD facility/Unit: 5 to 8 (Electrical, AC, It Helpdesk etc.)
Number HD Teams: 7 (supporting team)
Number of users: 2000
Access:- Team viewer access
Help Desk Module Features
General Features
Facility to create different helpdesk units
Support multiple teams in a single helpdesk unit
Assign ticket automatically to teams
Create/manage email groups
FAQ & KB for user awareness
Facility to manage categories, items, problems, priorities, & ticket status
System status notification for better communication with users
Ticket escalation based on time and priority
Auto closing of completed ticket after a certain period
Easy creation and reporting of common issues
Normal Users
Create & follow up ticket
Withdraw if ticket not required
Track Ticket history by requestor at any point of time
IT Support Staff
Managing ticket status
Forward Ticket other IT staff
Refer/update KB articles
Access to reports and Dashboards – based on the tickets allocated to IT staff
Supervisors
Assignment of Created tickets to responsible persons
Managing ticket status
Review team performance
Refer/update KB articles
Access to reports and Dashboards – related to team
Assigning/Allocation of reported issue to the concerned department
Management
Various dashboards on ticket based on status, priority, responsibility, period etc
Various dashboards based on helpdesk teams

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