Closed

CA Unicentre Upgradation & Implementation - Onsite

This project received 1 bids from talented freelancers with an average bid price of $555 USD.

Get free quotes for a project like this
Employer working
Skills Required
Project Budget
N/A
Total Bids
1
Project Description

CA Unicentre Project - Africa
---------------------------------------------
This project demands onsite deployment

a) Incident Management Process
b) Change Management Process
c) Knowledge Management Process
d) Problem Management Process

Some more details for your ease to create a proposal

• Client wants a fresh/clean implementation of CA ITSM tool
• Client has been using Unicenter, older version of the CA tool , hence some data migration to new tool has to take place if necessary.
• ITSM tool should integrate to event management, MS Exchange, AD and messaging SMS system
• Total number of staff is about 4000
• ITSM tool to support asset management from acquisition to retirement
• ITSM tool to support integration to different vendors within the value chain
• Integration to enable events to be logged and calls generated and directed appropriately
• Current database is MS SQL, but client has Oracle Enterprise license, and would consider leveraging on Oracle Enterprise License if there is a cost benefit.
• The current hardware is old, so a recommendation for new hardware needs to be initiated in the proposal
• CA Licenses have already been purchased by customer.
• Different reporting outputs (e.g. Performance etc)

Project is urgent. Need your urgent response

We have attached the Questionnaire that we got filled up for this particular activity .

I am sure this would help. Feel free to revert back for any further clarity required

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online