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SMS feedback

This project is now closed with a project budget of $750 - $1500 USD.

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Employer working
Skills Required
Project Budget
$750 - $1500 USD
Project Description

[url removed, login to view] Description:
I need to create digital feedback handbook for waiters in restaurant. Budget 1000
Need somebody with experience how to develop sending and receiving sms to local number, and storing all received sms in a user control panel, database, so all the sms are visible. Support can view and respond to sms via web platform. All SMS are not for public view its strictly between customers and restaurant True/false. SMS gets to store in database. Completion in 30 days. For reference [url removed, login to view], you can watch video here. or here [url removed, login to view]
I put list of features
Objective: to create very similar web application (pingbox), inlcuding user admin, admin back end and front end site, inlcuding UI and its functions
4 package plans business, business flex, enterprise , enterprice. Packages based on accounts(phones).There is a limit on number of subusers is allowed in each package.
features of Admin business plan:
- open way for communcations between manager and users
- Ability to send sms with 5star score review system
- Real time communications, for receving and sending sms
- Sms are anonymous so number is not displayed.

- Ability to communicate through sms and email
- has help link for faq
- Ability for tagging sms, hopefully user can add their own tags.
- ability for flagging
- ability for search sms
- ability to filter sms
-Ability to sort by date
- when manager replys to sms via web platform, when he is drafting sms, we want to let manager know that it fits in one message, like "remaining characters of message one, untill characters will go to second message"
- There are some standard answeres, which used as templates, so managers can respond to sms automatically. True or false.
- Autoresponder - true or false, lets say restaruant is closed so message will be delivered next day.
- Hopefuly manager can add users in his restaurant so other authorized personnel can view and respond to sms

Statistics:
-graphs of real time of how many messages received, breaks them by categories
- Statistic of place, it measures total messages, average time for respond and responds in total in %.
Added feature: Forgot to mention, its on video, it apears that when customer submits sms, manager is able to see it via web interface as well as on the phone, with true or false option. Is it possible?

Features of admin enterprice : with multiple accounts, franchise
- one control panel for multiple accounts.
- different manager authorizations
- manager can filter and use statistics on all of accounts or just one particular account
- According to that website, there is a feature where manager can classify sms based on tags, For example it shows bar with 5% of complaints, 50 % of positive ratings, 45% of suggestions.
-- There should be some business style integration, maybe company's logo or colors. or something
- checkout for this plan, manager should select how many branches/accounts we should create, and it calculates monthly fee times how many selected branches per month
Features of admin business flex and enterprise Flex:
-business flex Same as admin business plus:
- This plan charges monthly subscription and charges for sms as you go, like 4 cents/sms. Checkout it is possible to pay monthly, or 3month or yearly subscription on this plan.
- Maybe on this plan it makes sence to add sms counter, so manager sees how many sms are received.
enterprice flex same as enterprise plus features above line 44 45, difference between these flexes price and web admin
Overall
Technology to be used twilio, php mysql
Payment integration with WePay system. ability to charge monthly, reocurring payment and maybe purchase for several months ahead type of deal.
Ability to upgrade or downgrade a project for manager
Subusers cant see financials under manager. manager should ne able to add dividers.
registration must include all info, name, bus name, full adress, phone, email.

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