Closed

Help Desk outsourcing - repost

This project received 16 bids from talented freelancers with an average bid price of $5 USD / hour.

Get free quotes for a project like this
Employer working
Project Budget
N/A
Total Bids
16
Project Description

B2B SaaS eCommerce/eProcurement solution vendor specializing in the UK Office products and IT reseller markets seeks remote manning of existing chat / support ticketing system.
1. Initially gain a detailed understanding of the workings of our ecommerce and eprocurement solutions through practical hands on investigation and Q&A with our technical team.
2. Provide one person to answer online chat facility, English language, understand problem, suggest solutions based on canned responses to existing on line help. Expand canned responses and online help to ensure it is as comprehensive as possible.
3. Monitoring of existing online support ticketing system, when a ticket comes from a customer, reproduce the problem liaising with customer. Assign to development if a fix is required.
English language, UK working hours 8am-6pm, week days only (Monday-Friday)

Application written in ColdFusion, so any ColdFusion experience would be helpful, but not a necessary requirement.

Ideally we would require a company that could provide multiple staff, to overlap holiday's and sickness

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online