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Technical and customer support for software

$30-350 USD

Closed
Posted over 11 years ago

$30-350 USD

Paid on delivery
Looking for a technical and customer support specialist for local network management software, long term cooperation is expected. Requirements: - ability be online 8 hours per week (8:30am-4:30pm (EDT/EST, NY time), Mon-Fri. - fluent written English; - fluent spoken English skills are appreciated; - knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC. - wish and ability to learn deeply the software provided. Tasks: - reply customer requests by e-mail, online ticket system and live chat. - answer phone calls. Average estimated daily work load: - 3-5 written e-mails (the estimated reply time within work time 1-2 hours); - 1-3 live chats daily; average time of chatting 1-1.5 hours/day; - 10-15 phone calls/monthly; 30 minutes/monthly Please specify your bid as either flat monthly payment or some per-service price (e.g. $/e-mail, chat, minute of phone call etc.).
Project ID: 2497501

About the project

40 proposals
Remote project
Active 11 yrs ago

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40 freelancers are bidding on average $235 USD for this job
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Ready to start. Please check PM.
$350 USD in 30 days
3.3 (9 reviews)
5.0
5.0
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Technical and customer support specialist.
$200 USD in 30 days
5.0 (7 reviews)
3.4
3.4
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Will be able to deliver 100% of your task with reliability,Check PMB for more details.
$200 USD in 30 days
5.0 (9 reviews)
2.6
2.6
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Hello! I am an experienced Customer Support Agent with a close to native French and fluent English. I would be very interested in working on your project.
$48 USD in 1 day
4.0 (1 review)
0.7
0.7
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Hi, i'm ready for this job. please check PM and take a look on my CV. thanks
$250 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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we would be able to deliver it as desired. Please see my Private Message for details.
$300 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hiring Manager! I Have past experience working as a customer support/Technical support handling email, chat, inbound and outbound process. Please see PMB
$30 USD in 0 day
0.0 (0 reviews)
0.0
0.0
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I am senior network engineer with experience in customer support and troubleshooting of IT equipment's on daily basis. I also have experience with SNMP based Network monitoring and management software, virtual pc, windows 7/XP, vmware virtualization and server consolidation etc. I am bidding a flat rate for a month for the volume specified. I can guarantee quick resolution with highest level of customer satisfaction. Kindly have a look at my portfolio.
$350 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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I am looking forward to work in this profile as i possess good amount of experience in Customer support.
$150 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi Please check PMB. Thanks DB
$300 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am a Software Engineer and very well versed with Windows applications. Consider your job done. I have excellent communication skills, customer service qualities. My bid amount is for per-month basis. and I will work work-time with your company. Ready to start. thanks
$550 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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This is a compliance of your instruction to change the bid since the time required to perform the job was updated. Please notify me if there is some changes that you still need me to do. Thank you.
$350 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Please see PM for details.
$800 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, Please see Pm for more details Gokul
$300 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, i have experience in all facets of this job, i look forward to hearing from you.
$350 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Experienced Customer Service agent/ Ready to start and complete this task for you A.S.A.P
$325 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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hi sir i am very much experienced in this work...kindly consider my application and provide the work.... for more see your message box
$200 USD in 26 days
0.0 (0 reviews)
0.0
0.0
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Hiring Manager! I Have past experience working as a customer support/Technical support handling email, chat, inbound and outbound process.
$40 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi Goodmorning/Afternoon, My Name is Anityam Kalita, Allow me to introduce myself with my experiences as a Customer Support Associate & Telle Caller. Customer Support Associate: 1. Macys Credit Customer Service (MCCS): I have worked 24 Months for Macys (A chain of departmental store in U.S.) as a Customer Service Representative through HCL Technologies Pvt. Ltd, Noida (India). As a Customer Service Representative my key role was to solve all type of credit queries that customer had with their Macys Store & Visa Credit Cards. Also to help customer's with their online shopping while educating the benefits of shopping more with Macys. Now while doing this job i enjoyed a lot as i love to interact with different people over the phone which results in maintaining a good rapport with the customers and receiving excellent customer service feedback. Working for Macys was like winning a star for you have to go through all the hurdles (Irate Customers, Account Deleting Customers, Unhappy Customers etc). So, in short i would love to work again if i were given a chance. 2. AT&T (U.S): I have worked 18 months with U.S. AT & T as a Technical Support Associate. Well it was all a different experience working in a Technical Profile for I was responsible to give remote assistance to people who had Network & System Issues. Inorder to resolve clients queries sometimes it takes about 1-2 hrs of time, but it was all a great experience. Besides this, I worked as a 3rd Party Debt Collector for Monarch Recovery Management and Tate & Kirlin Associate (U.S) through Jindals Intellicom (Delhi). Telesales: Talking about telesales i believe Telecallers never sell a product instead they sell their ideas and views to another person on the other end of the line and once the contact is established and customer buys his/her ideas we call it a Telesale. Now i have a total 5 yrs of Experience in Telesales as a Telle Caller, the following are the few campaigns that i had work for in my career: 1. Yellow Pages (U.S): In this campaign my job was to call other business services for getting them listed with One of the Yellow Pages Company located in US. Offering various kinds of benefits and plans was one of the tool that helped me in getting the numbers rolling. 2. Mortgage (U.S & Canada): In this project i was suppose to take down a mortgage survey from the clients and later make it a hot transfer to the Mortgage Officer close the deal, after getting an application done. Now talking about Mortgage, it is not a easy task as it needs a lot of patience and convincing power. Still i was successful in achieving my targets on a daily basis because of positive thinking, strong will power and a belief of never giving up on any customer without trying to convert them. 3. Debt Consolidation (U.S): Through this project I believe I have helped a lot of people in saving their money while consolidating their unsecured debts with something good which i offered and as a customer they accepted. 5. Pay Day Loan (U.S): This campaign was good and was customer oriented for it actually helped people. People who were in need of urgent money was getting a good response through this campaign. 6. Credit Card Processing (U.S): It was another new experience for me as my job was to contact those customer's who were paying high interest on their Credit Processing though the Card Card Machine. My job profile was to educate the customer's what they are paying and what they can save once the Credit Card Processing gets transferred to our clients. Anyway, it was a great Call Center Experience I've had in my BPO Career. As i always believe that___"A mountain cannot be higher than your confidence because once you reach the top it will be always under your feet". So, I would like to get myself hired if my skills and experiences can help you in growing your business with a smile on your customer's face.
$30.12 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Introduction I have worked 12+ years as Computer Tech Support specialist (Inbound Voice , Chat & Remote log in - US callers) for US companies like Apex data service, Inc, AOL online services etc. I have been working for the past 8+ years as Sr. Tech support specialist - Team Leader (Inbound voice , Chat & Remote log in) for a US company from my fully setup call center (Home Office) with US local phone number from my home at Bangalore, India. I need ZERO supervision as I am a highly self motivated person, I do not work as an employee of an organization, and instead I consider the organization as my own & do my best to fulfill the needs. This is proven from my track record. I have a natural in born talent to find & fix problems of any thing which does not work or failed to work as I like to take challenges to keep on feeding my hunger for knowledge. I am looking forward to work with your esteemed organization. Please reply to me if you have a suitable opening for me. Best Regards Ramanath
$30 USD in 30 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Vilnius, United States
5.0
12
Payment method verified
Member since Aug 22, 2012

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