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Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

This project received 10 bids from talented freelancers with an average bid price of $203 USD.

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Employer working
Skills Required
Project Budget
$30 - $250 USD
Total Bids
10
Project Description

a 20-30 minute Training Presentation on “Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

I need:
PPT presentation on Customer Service and what you feel is the most important attribute to have in Customer Service

Here are some quality and training tips we use ;

The most important Soft Skills an agent should possess are the following:
· Active listening to the concern and issues of the customer towards the business
· Empathizing
· Respecting the rights of the customer
· Prioritizing the customer’s needs
· Understanding the situation of the customer
· Eager to find ways to help the customer

Please feel free to elaborate the presentation should be a minimum of 20-30 mins

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