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Seeking customer support agents for Fortune 500 companies - US only - repost

This project received 9 bids from talented freelancers with an average bid price of $11 USD / hour.

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Employer working
Project Budget
$8 - $15 USD / hour
Total Bids
9
Project Description

Hi,

We are looking for reliable and dependable phone, email and chat support agents to service our Fortune 500 clients. All inbound, no cold calling required. Previous customer service and call center experience is necessary.

There is a high earning potential for the right contractors, full-time positions, hourly rates and bonus incentives for high performers. You must work a minimum of 20 hours per week - NO EXCEPTIONS.

Starting pay is $9 per hour although we have top customer service agents making as much as $20 per hour!

Other requirements:
- reside in the US
- must be able to pass a voice assessment
- must be able to pass a criminal background check ($[url removed, login to view])
- attend online training sessions
- work in a quiet environment
- high speed internet access
- noise cancelling VoIP and telephone headsets

Minimum Computer Requirements:
- 1.4 GHz processor
- 2 GB ram
- 80 GB hard drive
- 32 bit sound card
- Speakers
- 17 in or larger monitor
- Keyboard and mouse

Minimum Computer Software Requirements:
- Windows XP, Windows 7 or Mac
- Microsoft Office 2007 or higher
- Adobe Reader
- Internet Explorer 7 or higher
- Java 5.0 update 10 or higher

When bidding, please confirm that you have read and understand all requirements (especially the minimum work hours).

Thanks and good luck!

Job Description for Customer Service Agent.
- Respond to customer inquiries via phone, email or chat in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Maintain regular and consistent attendance and punctuality

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