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Asterisk VoIP Call Centre Configuration

This project received 25 bids from talented freelancers with an average bid price of $470 USD.

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Employer working
Skills Required
Project Budget
$250 - $750 USD
Total Bids
25
Project Description

We are looking for someone to configure an Asterisk server for our company. I have outlined what we need below.

Hosting:
- We will install linux (preferably Debian) on a server in our rack, and ensure that it has network connectivity
- Asterisk needs to be installed and configured on it. Brief details on the dial plan are below.

External interfaces:
- Outbound calls to be handed off via a SIP trunk
- Inbound calls to be received via SIP, i.e. the external switch will end a SIP call to a specific extension on this new server

Call routing:
- 5 extensions will go straight into queues (first available agent, 20 second maximum wait before going to voicemail).
- 1 extension will present a single-level IVR, which will then route to the correct queue

Agents:
- Agents will use SIP phones (we already have these) which will register with Asterisk

Nice to have, but not essential:
- Agents can be linked to more than one queue
- Agents can be assigned to different queues via admin web interface
- New queues can be added/configured via admin web interface

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